As a banker, security issues are a big concern for everyone in the organization. I believe I read recently that US banks (or some of them) had taken the position of refusing service to anyone who covered their head (including base ball caps) or face because of the increasing numbers of real criminals (not this lady obviously) who are trying to avoid the security cameras as they are committing a crime.
There has to be some common sense applied here and in similar situations - and customers should have been notified of the policy change well in advance.
Someone in the bank screwed up by making a blanket statement without also giving guidance to the branch manager and employees about what might be considered exceptions.
As a banker, security issues are a big concern for everyone in the organization. I believe I read recently that US banks (or some of them) had taken the position of refusing service to anyone who covered their head (including base ball caps) or face because of the increasing numbers of real criminals (not this lady obviously) who are trying to avoid the security cameras as they are committing a crime.
There has to be some common sense applied here and in similar situations - and customers should have been notified of the policy change well in advance.
Someone in the bank screwed up by making a blanket statement without also giving guidance to the branch manager and employees about what might be considered exceptions.