H-opelessly
S-lack (as in incompetent)
B-rainless (referring to Management)
C-allous (as in uncaring)
sorry excuse for a bank.
/Just joking... I'm still with HSBC for now. I'm the loyal type but they're seriously trying my patience. And there's a limit...
//Did someone say CBQ?

///myself, your profile says you're a banker . From HSBC eh? If so, do inform your management to pay attention before it loses more customers.

*****************************************
Don't want no drama,
No, no drama, no, no, no, no drama