Hi.. What Qatar Airways said is right. The agency who issued has to refund the money.

If you have cancelled the booking , no noshow penalty for sure. Any other charges on refunding the ticket depends on the type of fare applied. some fares it will be nil charges , some special lwo fares will have charges.

Travel agency should pay you back whoever issued. Its not who issued its which agent issued.They have to..

Now, a small chance of forge is that. The particular staff who issued might have issued it from some other agent account and got a small cut of the commission..possible.

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