right that's something nice to hear. just like what happened to me at a QNB branch this morning. the account officer whom i was supposed to meet was out and so i went to her boss instead. now this guy is real busy (takes calls, makes calls, signs papers, talks to other clients, all at the same time! and on top of that he had to reboot a pc beside his desk as the one sitting there, a young Qatari girl, didn't know how to reboot it!) but he was very pleasant to me, attentive and quite nice. and when i thanked him, he smiled and said "you're welcome".