Hi Scarlett, we're British Air also. I really like the cabin crews and the frequent flyer program allows my husband and myself to combine our miles with no penalty. Last year my husband's luggage was "lost" for a day coming to Doha and they sent him $200 by way of compensation! Not too shabby. Next time I have a problem I will certainly write. 20,000 miles is a one-way upgrade to Business.
Mandi