Unfortunately I find this story of "there's no manager around" quite common in Qatar. It happened to me at Carrefour in Villaggio. I waited for 45 minutes to speak to a manager and gave up. Of course I made sure I wrote a comment and gave it to the supervisor. Next day I told the manager of the Carrefour City Centre about the incident and asked him to follow up. To date no one has phoned me to apologize. The results? I will not shop at Carrefour Villaggio and will only shop at other Carrefours if I really have no other option.
Novi, I think what you did was great. Most people do not stand up for what they believe in. Not wanting to be negative but I do not believe G***'s behaviour will change. I hope the manager had a chat to her...
Unfortunately I find this story of "there's no manager around" quite common in Qatar. It happened to me at Carrefour in Villaggio. I waited for 45 minutes to speak to a manager and gave up. Of course I made sure I wrote a comment and gave it to the supervisor. Next day I told the manager of the Carrefour City Centre about the incident and asked him to follow up. To date no one has phoned me to apologize. The results? I will not shop at Carrefour Villaggio and will only shop at other Carrefours if I really have no other option.
Novi, I think what you did was great. Most people do not stand up for what they believe in. Not wanting to be negative but I do not believe G***'s behaviour will change. I hope the manager had a chat to her...