Maybe coz you went in with sumone who knows the person, thts y u didnt experience it. i saw a group of ppl leaving just coz they were forced to order food when they didnt want it. n tht also their order had to be taken twice and they got so fed up, tht they just got up n paid for the water n left.so its not new. i even talked to one of the waiters n it has happd many times there.