i wonder how Q-tel can say good customer satisfaction!!!!!!!!!!!!!!!!!!! infact the worst service is from Q-tel..... a incident with me.....
i had a land line and ADSL of 512 Kbps and after a year i increased the ADSL speed to 1MB which was monthly 300 riyal and 33 riyal for land line phone.... i used to pay the bill monthly.... on the 2nd month from increasing the speed, when i went to LULU branch to pay monthly bill as usual, i got shocked when the cashier told me the bill amount is 2500 riyal... i discussed with them how it can be this?? but no clue.... no records... then i went to Alsaad branch... went to customer service.. but no clue how this amount came... then i took statement of last 5 months and waited to meet supervisor.. as he told me to wait and will come soon, i waited for 3 hours but could not meet him... the next day i went and meet another supervisor and told him all the story and after a long discussion we found that the new amount monthly 300 riyal has been charged since the ADSL was installed which should be from the month only on which i had increased the speed.. then i registered the complain to biliing dept and waited for some relief... the next month it reached to 3000.. i visited again and again new story and no conclusion.... i was very disappointed.. but could do nothing.. rather than paid all the bill and cancel ADSL and phone line.......this is Q-Tel......
i wonder how Q-tel can say good customer satisfaction!!!!!!!!!!!!!!!!!!! infact the worst service is from Q-tel..... a incident with me.....
i had a land line and ADSL of 512 Kbps and after a year i increased the ADSL speed to 1MB which was monthly 300 riyal and 33 riyal for land line phone.... i used to pay the bill monthly.... on the 2nd month from increasing the speed, when i went to LULU branch to pay monthly bill as usual, i got shocked when the cashier told me the bill amount is 2500 riyal... i discussed with them how it can be this?? but no clue.... no records... then i went to Alsaad branch... went to customer service.. but no clue how this amount came... then i took statement of last 5 months and waited to meet supervisor.. as he told me to wait and will come soon, i waited for 3 hours but could not meet him... the next day i went and meet another supervisor and told him all the story and after a long discussion we found that the new amount monthly 300 riyal has been charged since the ADSL was installed which should be from the month only on which i had increased the speed.. then i registered the complain to biliing dept and waited for some relief... the next month it reached to 3000.. i visited again and again new story and no conclusion.... i was very disappointed.. but could do nothing.. rather than paid all the bill and cancel ADSL and phone line.......this is Q-Tel......