is definitely not the 5 star airline they claim to be.
I was due to fly out with Etihad last thursday morning, unfortunately due to technical problems we were on the plane 2 hours before the flight was cancelled, they even gave us drinks and a sandwich while on the plane. When we all got off, we were told we could go and have something to eat and they were paying while they sorted out another flight for us. Although this did take some time, Etihad managed to get me on a QA flight to the UK that was due to go out in the early hours on friday morning.I then went to the Etiahd office in Doha airport and was told they would sort out my ticket and to come back for it 3 hours before my flight. They told me not to worry about my luggage as they would sort it out for me & put it on the correct flight. When I got there 3 hours before my flight, I was offered 300 USD for the inconvenience it had caused me. Now to me, that was good service.
Anyway back to QA, when I was on the flight I asked for a drink, that never arrived, so I asked again, that took them 1/2 to get it to me and not even a smile. Luckily for me, my flight back is with Etiahd.
Etihad have geat customer service and great service on their flights, you even get proper knives and forks with the lovely meal they serve and more leg room. The price I paid for my ticket was cheaper than QA, I know I had change at Abu Dhabi but it is only a short wait before the connection but if I need to change the flight, I can at no extra charge. To do that with QA would cost me a fortune.
is definitely not the 5 star airline they claim to be.
I was due to fly out with Etihad last thursday morning, unfortunately due to technical problems we were on the plane 2 hours before the flight was cancelled, they even gave us drinks and a sandwich while on the plane. When we all got off, we were told we could go and have something to eat and they were paying while they sorted out another flight for us. Although this did take some time, Etihad managed to get me on a QA flight to the UK that was due to go out in the early hours on friday morning. I then went to the Etiahd office in Doha airport and was told they would sort out my ticket and to come back for it 3 hours before my flight. They told me not to worry about my luggage as they would sort it out for me & put it on the correct flight. When I got there 3 hours before my flight, I was offered 300 USD for the inconvenience it had caused me. Now to me, that was good service.
Anyway back to QA, when I was on the flight I asked for a drink, that never arrived, so I asked again, that took them 1/2 to get it to me and not even a smile. Luckily for me, my flight back is with Etiahd.
Etihad have geat customer service and great service on their flights, you even get proper knives and forks with the lovely meal they serve and more leg room. The price I paid for my ticket was cheaper than QA, I know I had change at Abu Dhabi but it is only a short wait before the connection but if I need to change the flight, I can at no extra charge. To do that with QA would cost me a fortune.
Give me Etihad anytime!!