You will get some info/ help from these links posted on QL: 

http://www.qatarliving.com/node/69657 

http://lifeonthespot.com/blog/2008/02/lulu_trying_to_detain_my_wife_the_...

http://www.qatarliving.com/node/70273

You will find contact details of Lulu Customer Services Dept  in their Head Office in Abu Dhabi ... 

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