supernurse, it was ur good luck that u had never been there... if u had then u would be the next victim of LULU.....LULU is other name of LALU.... same same.... the WORST customer service from LULU.... finally the worst shopping center but still it is always full because lots and lots of only indian keralas goes there.....for them its finest.. if you want the best service then you need to speak malyalam....