Regretfully, the concept of giving people equal respect in the customer service industry does not occur here. In fact, it does happen in other countries around the world too at times. Sometimes, it is related to nationality (very common hear) and other times due to how people perceive you via your clothing and overall image. Basically, one makes an automatic assumption whether one is worthy of a friendlier standing.
Neither is right.
Ksarart, my advice to you is to obtain the contact details of the shop's management/head office and submit a formal complaint on the manner in which you were treated. Personally, I would not make it into a nationality thing as then some people reading (again wrong) may think the person complaining as a chip on his/her shoulder.
Writing to the mall as someone suggested (along with the shop management) is not really going to work. The Mall Management can issue a letter to the shop management but can't do anything further. Afterall, it is not their operation.
You may get somewhere and you may not. It depends on the attitude of the management really. However, it's worth a try and you may assist in preventing or limiting the same for others in the future. I.E Proper management will immediately take action and have a talk and issue letters to all staff reminding them of their customer service obligations to ALL.
You mentioned income as being a factor (and I am not trying to cause another thread drama)..., I believe this should not be taken into consideration. Whether one is on Qrs500 or Qrs.50,000/-, customer service people should extend decent courtesy to a fellow human being.
wow.... getting a little fiesty in places.
Regretfully, the concept of giving people equal respect in the customer service industry does not occur here. In fact, it does happen in other countries around the world too at times. Sometimes, it is related to nationality (very common hear) and other times due to how people perceive you via your clothing and overall image. Basically, one makes an automatic assumption whether one is worthy of a friendlier standing.
Neither is right.
Ksarart, my advice to you is to obtain the contact details of the shop's management/head office and submit a formal complaint on the manner in which you were treated. Personally, I would not make it into a nationality thing as then some people reading (again wrong) may think the person complaining as a chip on his/her shoulder.
Writing to the mall as someone suggested (along with the shop management) is not really going to work. The Mall Management can issue a letter to the shop management but can't do anything further. Afterall, it is not their operation.
You may get somewhere and you may not. It depends on the attitude of the management really. However, it's worth a try and you may assist in preventing or limiting the same for others in the future. I.E Proper management will immediately take action and have a talk and issue letters to all staff reminding them of their customer service obligations to ALL.
You mentioned income as being a factor (and I am not trying to cause another thread drama)..., I believe this should not be taken into consideration. Whether one is on Qrs500 or Qrs.50,000/-, customer service people should extend decent courtesy to a fellow human being.