The service has really gone downhill recently. My mother arrived at the weekend and there was no one from Al Maha waiting for her, they just expected her to find their office. Then they asked for her credit card to pay the visa even though I'd already paid.

Shocking service. And we weren't the only ones waiting for them.

Doesn't help that 23 planes land in the space of half an hour on Friday night. Clever scheduling by QA.