I personally thought the Piano Bar was dark, sterile and lifeless. Plus;

- There were way more staff than required, all stood around looking bored with nothing to do.

- We were told we had to sit at the bar as there were no tables free, though it was clear that there were lots and lots of tables available.

- There was confusion between the staff over the dress-code as at first I was turned away for wearing jeans, but was later told that jeans were fine.

Just my opinion!