The fact that someone thinks that Royal Brunei is the best Airline tells you that you should not judge an Airline after a single experience. ( I am not saying that people here are doing that)

 

If you think Qatar Airways is not  5 star because they lost your bag or the flight was delayed or you did not get the miles in your account then you are wrong. Try British Airways, American Airlines or Emirates for that fact and realize that there are some issues that happen to all Airlines due to system and infraestructural constraints.

 

I suggest you take time and read www.airlinequality.com and understand why some airlines are awarded this ranking.

 

It is clear that Qatar Airways have a long way to go before they catch up with the long established carriers, however, considering the rate of expansion I beleive this is an excellent carrier and I would give them my money before Emirates any day!

 

Just my pennies worth!