What about the complains to the customer relations support?Is so disappointing, frustrating and depressing to deal with all the punch of smiling fakers...If you submit a written complain to the Privilege customer support they will reply only if you keep on shouting, calling or demanding replies… after several months someone will come up with a stupid answer…During the Eid holidays I was about to exchange my Qmiles for a short destination, but since the system is made to fail you will never be able to carry a successful exchange… this without mention all the requirements and all the “kaka” there is in between, they have only specific flights and times, special requirements, etc, etc… so, specially made to “F#&”é” your brains out. The Funniest thing is that I was able to book in the system a First Class flight to exchange for my Qmiles… so I was standing there in the airport crazy about to go on “Eid leave” without ticket… since it needs to be signed and approved from the privilege Club bla bla bla… but because the privilege club was not working during these days it was not possible to issue the ticket witch I have to pay cash!!!. I claim a refund witch was denied by some Henrieta answer below. It shows how personally Qatar Airways takes you… to desperation
Dear,Thank you for taking the time in writing to us about your recent experience with Qatar Airways Holidays and Privilege Club Reservations. We regret to hear your disappointment with the aspects of our service. Your feedback specifically referred to deviations in the service standards we strive to achieve. Our Privilege Club Member Services center is normally closed on Friday, for the Eid holidays it was announced on the website that the our Privilege Club department will be closed.Your comments have been noted, please be assured the matter has been raised with the responsible department and corrective action will be taken accordingly. Regretfully, we have to decline your claim for the refund of your ticket.Kind regards,Henrietta CardozoCustomer Relations Department.
What about the complains to the customer relations support?Is so disappointing, frustrating and depressing to deal with all the punch of smiling fakers...If you submit a written complain to the Privilege customer support they will reply only if you keep on shouting, calling or demanding replies… after several months someone will come up with a stupid answer…During the Eid holidays I was about to exchange my Qmiles for a short destination, but since the system is made to fail you will never be able to carry a successful exchange… this without mention all the requirements and all the “kaka” there is in between, they have only specific flights and times, special requirements, etc, etc… so, specially made to “F#&”é” your brains out. The Funniest thing is that I was able to book in the system a First Class flight to exchange for my Qmiles… so I was standing there in the airport crazy about to go on “Eid leave” without ticket… since it needs to be signed and approved from the privilege Club bla bla bla… but because the privilege club was not working during these days it was not possible to issue the ticket witch I have to pay cash!!!. I claim a refund witch was denied by some Henrieta answer below. It shows how personally Qatar Airways takes you… to desperation
Dear, Thank you for taking the time in writing to us about your recent experience with Qatar Airways Holidays and Privilege Club Reservations. We regret to hear your disappointment with the aspects of our service. Your feedback specifically referred to deviations in the service standards we strive to achieve. Our Privilege Club Member Services center is normally closed on Friday, for the Eid holidays it was announced on the website that the our Privilege Club department will be closed. Your comments have been noted, please be assured the matter has been raised with the responsible department and corrective action will be taken accordingly. Regretfully, we have to decline your claim for the refund of your ticket. Kind regards,Henrietta CardozoCustomer Relations Department.