HAIK!Just call them and shout them! it happened to me also. They informed my family that my cargo was damaged and they were asking what is inside that box! why do they need to know what inside, if it is damaged then deliver it as is and check infront of the receiver not by checking it by themselves! AND one thing for SUre! dont trust them!now its time to tell everyone how POOR ther service is!!! ADVERTISE!!