Half of customer service advisors have very little training on what their company are actually able to do.
Most are in the jobs with a very little salary - so the incentive is not there to improve themselves.
Companies do not invest in the training of customer services.
Customer Service agents are not able to react with initative, have to check constantly with supervisors.
The funniest thing is that when you press the option for the English speaking sevices with some companies - they cannot even understand a native English speaker. I suppose if you can say 'Hello' you are allocated to the English speaking service!
Customer service here will only change when Qatar is not run by monopolies - which will be never! Competition - whats that?
Customer service is not important here.
Half of customer service advisors have very little training on what their company are actually able to do.
Most are in the jobs with a very little salary - so the incentive is not there to improve themselves.
Companies do not invest in the training of customer services.
Customer Service agents are not able to react with initative, have to check constantly with supervisors.
The funniest thing is that when you press the option for the English speaking sevices with some companies - they cannot even understand a native English speaker. I suppose if you can say 'Hello' you are allocated to the English speaking service!
Customer service here will only change when Qatar is not run by monopolies - which will be never! Competition - whats that?