You will see see good customer service in Qatar about the same time you see camels flying over the corniche.
If you are talking about Doha Bank... yes they have had this 'credit card issue' for years and years.
How they win all these supposed banking awards I don't know. Makes you sick to see all these awards and smiles in the paper when they have treated customers like rubbish.
I know of two people that have shut their account after being driven to tears by the rudeness of the staff.
I know staff that have resigned because of the perpetual delay in issuing credit cards has just made their job too awful