I think it is better to put your complaint in writing to them by e-mail. You will find their customer service e-mail id in the qtel website. Send an e-mail to them explaining your issue. They will probably send you a reply within 3-4 working days. Give them all the necessary information like your Customer Number, Your Qtel Account number, your landline number and your mobile number otherwise they will ask you to send them which will take another 3-4 days to reply. They will regsiter your complaint and will give you a case reference number and someone will call you on your mobile. If they are not calling call them on 111 and check the status of the case reference. If you are calling them on 111 better to call them between 7:00am and 8:00am to get a quicker response.
I think it is better to put your complaint in writing to them by e-mail. You will find their customer service e-mail id in the qtel website. Send an e-mail to them explaining your issue. They will probably send you a reply within 3-4 working days. Give them all the necessary information like your Customer Number, Your Qtel Account number, your landline number and your mobile number otherwise they will ask you to send them which will take another 3-4 days to reply. They will regsiter your complaint and will give you a case reference number and someone will call you on your mobile. If they are not calling call them on 111 and check the status of the case reference. If you are calling them on 111 better to call them between 7:00am and 8:00am to get a quicker response.