i have same problem with this mosaic services up to now since it was installed in my villa here in madinat khalifa south more than 3 months ago. almost every week i called up 111 (take note: it took more than 1hr. before the qtel customer service agent were able to entertain my complain) because internet and satellite signal stops working. now i have another problem, if i use the telephone the satellite signal stops working again!!. but internet signal is okey. I just hope that qtel can fix this problem before they starts another promotion!!