I had an experience with Air France (I HATE THAT AIRLINE WITH A PASSION).

Lost baggage on my trip to Tokyo.

Made me go to offices and waste my time there. After filling out forms I received a letter 1 month later saying "Sorry, we can't do anything without your flight coupon".

I called and said YOU TOOK IT! How could I have been on the flight if I didn't have the coupon?

They just acted like thick idiots.
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