I like the story of manees starting with "once upon a time". I have seen the post of one friend asking to drop a suggestion in their suggestion box. They will consider it if it is something good for them but not for a complaint.

They have various classes in their economy and once I paid the highest fare to get a seat in the last row even if I checked in earlier and when I made a complaint against it the guy who was responding to my e-mails told me that he cannot do anything.