We finally got mozaic installed...it is a miracle. The day before they told us we will get it installed no sooner than three weeks from now. Then the next morning I got a call if it is ok to come and install!

We are happy...even though we got the wrong box.

So I guess the solution is to call up to 5 times a day and keep buggin them until they are sick of you!

Thanks everyone for your input:)