i had a similar problem with my connection . Qtel was able to prove that my bandwith was 1 mbps and they doubted my wifi router instead ... however i googled it and found out that if i was using a wireless router and it was positioned near a cordless phone or a microwave, it would reduce my bandwidth and so i removed my cordless phone from next to the router and now i get the full quota of the bandwidth. Lemme know if u have any questions