They took two weeks, and then I couldn't get any signal, apparently, the phone cables are cut or crimped or some crap, shared villa BS. The tech suggested I go out and get some guys from some company to install a new cable from the pole or something. I said no thanks pick up yer stuff we're done. I'm still waiting for them to come and pick up their damn router, and it's been two weeks and no one has showed up. One would think this is NYC and they're the sole provider...