this mere promises are made my the staffs sitting on the customer service that actually wanna get rid of you that time, later they forget their promises.

ALWAYS, make sure you talk to senior executives. They will be more supportive.

Just get into Qtel Al-Sadd branch & bash into the Manager's office with your complain. Iam sure, he will be in terror. :D

should you documents be alright & matching, ur card SHOULD be activated.