Well, broad band ADSL appears to me unlimited and not chargeable to Customers by usage-wise., however, for some other purpose if you still need the details, they are available with the Credit & Collection Department in Q-Tel Al-saad. Regretfully to say that you were hanging on 20 minutes then 48 minutes after dialing 111, is indeed due to unexpected technical problems that caused an access to their system by their staff members might have interrupted to answer all quireis during the time of your attempt., Normaly it would not happen becuse they have very world-class standard customer care unit operating in Q-tel as far as I understand from my experience is concerned and they are always keen to enhance customer dealing to the best satisfaction of people of Qatar as part of their vision to be one of the Top Twenty Telecom Companies in the world in 2002.