If someone wants to search for the reasons of sales people offering bad service, he can narrow them down to 3 categories.
1. Personal attitude
2. Unsatisfied employee/no motives
3. Lack of training/professionalism
For the first one there is no cure. The person is not suitable for the job and he should either quit or be dismissed.
In the second case the boss has a big part of the responsibility. I cannot expect from a person who works 12 hours a day for peanuts to have a constant smile on his/her face and behave nicely and politely to all customers.
Third: Do you know may companies in Qatar which spend money on training their employees. They don't even bother teaching them their own duties, never mind customer satisfaction.
Don't get me wrong, I don't approve the behavior described in the topic, but just thinking of the conditions under which some people work in this country. Bad or unprofessional customer service you can find in all countries but I never seen it to the extend that I experience it here.
May the roof above us never fall in, and may the friends below never fall out!
If someone wants to search for the reasons of sales people offering bad service, he can narrow them down to 3 categories.
1. Personal attitude
2. Unsatisfied employee/no motives
3. Lack of training/professionalism
For the first one there is no cure. The person is not suitable for the job and he should either quit or be dismissed.
In the second case the boss has a big part of the responsibility. I cannot expect from a person who works 12 hours a day for peanuts to have a constant smile on his/her face and behave nicely and politely to all customers.
Third: Do you know may companies in Qatar which spend money on training their employees. They don't even bother teaching them their own duties, never mind customer satisfaction.
Don't get me wrong, I don't approve the behavior described in the topic, but just thinking of the conditions under which some people work in this country. Bad or unprofessional customer service you can find in all countries but I never seen it to the extend that I experience it here.
May the roof above us never fall in, and may the friends below never fall out!