take the taxi number down and time of the incident, and ring Karwa ... they will ask your name, your contact number and the taxi's detail. My husband used to do that ... but now he said he given up ... Rang Karwa tooooo many time. Then Karwa would think that he have something against the company.

I guess if more of us doing the complaining via phone the taxi company will do something about it?

One can only hope? :-)