Richard123, criticise? Heaven No, never, I merely questioned if both hands were typing and whether he was fully concentrating.:)

We cannot judge by one person’s perception alone here, it was a buffet and the children were bouncing with excitement, as it was the Christmas holidays. Who knows how bad they really were! And if they were running round for “over an hour” surely the Staff would have asked the parents to restrain the children if they saw it to be too much, it is their reputation they must maintain, and a restaurant manager would have been on duty, Plus an hotel manager, to have gone from dinning area, lounge and up through a hall would suggest they passed numerous staff and gusts, I for one doubt if all those guests just sat there and said nothing if it was “so” bad, plus, to use the word “hooligan” portrays a Grinch. “Oh humbugs” should have been written in that post too.