yes, Hukk is right, nestle is not good with their service. infact, i came to know that manhal and nestle belongs to the same group. manhal does the filling for nestle, no wonder why they have such lousy service. to answer Mr.Vengal, i dont agree that manhal is the best, if u r using a dispenser with their bottle, you will be surprised to see red color plastic pieces inside the water tank and at times it is visible in your glass too when you pour the water out from the faucet. thats coz the red caps what they use on their bottles are not spill proof, when u put the bottle upside down on your dispenser, the cap gets punctured and blows into pieces and it ends up in your water. i guess only rayyan and sabeel uses spill proof caps, and hence its safe.