ROFESSIONNEL EXPERIENCES
Coatcher and team leader in a call center and during ceminaires and lounge open for presentations
and special offers
Attends conferences and open door for new product prospction
My abilities : in different areas in B&B and B&C
banking
tourism
teleoperator
real Estate
Launch product,customer sales followed,
I master the selling technique
·Commercial negotiation
agreement and contract signing
·Customers relation and commercial development
·Management and development of the client portfolio
·Detection of projects, negotiations, commercial follow-up, Client faithfulness
·Sales performance
·Office duties
Also the service marketing prospecting
Customer Service
Telesales product mobile and fixed, insurance,
Telesales solution for the supply of new software and new solutions.
Difficult Calls - Hotline
Team manager at the retention service and loyalty
• Conflict management over the phone or the phone and conflict situations
Back office processing for anomaly
Salvage & Customer Loyalty,
Treatment of abnormal customer invoices
I use all office software
Microsoft Office
windows word excel and outlook express
my knowledge about avaya altitudes extranet and intranet are wide.
