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CURRICULUM VITAE MUHAMMED AFSAL K C Email: [email protected] Phone: +97455276988 Objectives To continue my career in Information Technology by securing a long-term position with a firm. I am seeking a challenging position where I can explore my talents efficiently for the growth of the organization. Professional Summary Having 3.7 years of experience in IT Infrastructure & Network. Providing best L2 Support for Organization. Coordinating with various supporting team for all the technical related issues. Have good work experience on windows based application & basic knowledge on other platforms. Having good work experience on administrative tools which are used in the IT organization. Handled more than 7000 Desktops, 3000 laptops, Network Devices, VDI other equipment’s in Cognizant Technology. Handled helpdesk calls and mails. Providing network systems engineering support for different IT projects. Troubleshoot problems reported by users. Reporting and recording clients and users requirements. Assisted company personnel with desktop operation both hardware and software. Through understanding over VLAN, VTP, and STP. Good understanding in Configuration of Ether channel and Implementation of redundancy techniques like VRRP, HSRP, GLBP Good interpersonal skills, commitment, result oriented smart working with a quest and passion to learn new technologies and challenging tasks. Familiar with VM ware work station, Remedy, Office, Citrix and VPN applications. Handling all report and supporting as incident management. IT Service Management (ITSM) based on ITIL best practices. Work Experience April 2013 to March 2015 Cognizant Technology Solutions (Outsourced by PCS) Designation: System & Network Engineer Responsibilities Attend Incident tickets on priority and provide resolution to end users. Creating VLAN and mapping project systems to specific VLAN. Handling the requests assigned to the team within the SLA. Cabling, Crimping and LAN arrangement, Wi-Fi access point configuration. Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorized desktop applications Enabling and maintaining the port Security. Troubleshooting network connectivity in a LAN/WAN environment Maintain proper communication and updates with customer through mails. Configuring network printers, IP phones and scanners in the location. Support LANs, WANs, network segments, Internet, and intranet systems Performs remedial repairs on computers, laptops, printers and any other authorized Peripheral equipment. Handled desktop and laptop hardware issues by coordinating with vendor team. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Coordinating with remote engineers to rectify the Network issues. Troubleshooting on computer hardware and network issues. Installed, configured, and provide troubleshooting for Windows Server 2008. Used the Utilities Ping, Trace route, Telnet, FTP, RDP, Net meeting etc. Installing and troubleshooting various application issue (Citrix, SQL, Oracle, and Cisco VPN). Install and support LANs, WANs, network segments, Internet, and intranet systems. Installing and configuring System Center Configuration Management (SCCM). Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime. Enterprise Mail Configuration and troubleshooting of Microsoft Outlook. Coordinating and troubleshooting Video conference setup. Configuring laptop security system like encryption. Handling various team activities and giving the best technical support MS outlook configuration, Outlook backup & restore and troubleshooting. Installing Printer and Scanner in the campus and troubleshooting. Networking in Domain environment, & troubleshooting. Troubleshooting hardware and software related issues with laptop and desktops. Work Experience July 2011 to Feb 2013 WE4 SOLUTIONS Designation: System Administrator Responsibilities Troubleshooting on computer hardware and network issues. Setting up LAN connectivity for new projects and VLAN enablement on switch ports. Configuring and troubleshooting VLANs in switched networks. Handling Helpdesk calls and emails. Supporting the network problems, like system is not in network, check the TCP/IP and DHCP settings etc. Providing WAN & LAN Support to the Customer Network. Establishing file sharing and security. Giving field assistance when required. Asset inventory Management Create, change, and delete user accounts per request. Managing client office network and systems. Troubleshooting hardware and software related issues with laptops and desktops. Providing customers with support services. Providing basic training and self-help instructions for computer users. Providing on call support to users for IT related issues including applications and Printers. Installing and configuring computer systems and printers. Installing Operating system like Windows XP, Windows 7 and Ubuntu. Setting up user accounts, permissions and passwords. Providing IT support to computer users within the office. Cabling, Crimping and LAN arrangement, Wi-Fi access point configuration. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Technical Knowledge Knowledge in OSI and TCP/IP models and the various concepts Related to them. Thorough understanding over STP, VTP, VLAN and Ether channel. Configure Routers and switches. Knowledge in OSI and TCP/IP models and the various concepts Enabling and maintaining the port Security. Knowledge of DNS, DHCP and TELNET operation on a router. VPN (Remote Access VPN and Site-to-Site VPN). Configure, verify and troubleshoot basic router operation and routing on Cisco devices. Basic Knowledge in MPLS. Good Knowledge to configure static routing, RIP, EIGRP, OSPF and BGP. Good understanding over NAT and ACL. Knowledge in HSRP, VRRP and GLBP. Visa Details Visa Status : Free visa Technical Training Cisco Certified Network Associate (CCNA) from Nexsoft Kannur Cisco Certified Network Professional (CCNP) from Nexsoft Kannur MCP from Nexsoft Kannur Academic Qualifications Graduate : Bachelor Of Computer Application Institute : College of Commerce, India University : Kannur University Aggregate : 63% Year : 2011 Personal Data Date of Birth : 08/04/1989 Nationality : Indian Marital status : Single Passport number : J8211242 Passport Valid Till : 06/06/2021 Languages Known : English and Malayalam Deceleration I hereby declare that the information furnished above is true to the best of my knowledge. Muhammad Afsal K C
