osamaabozeed
skills
§ Excellent Knowledge of MS Office and the internet.
§ Native language Arabic
Very Good command of both written and spoken English
Excellent Communication skills
Able to handle complaints.
Work under pressure.
Good Trouble shooter
Experience and qualafacations
Aug 2008-feb 2010 working as Working as Photoshop designer at al Shaimaa photography Studio
June 2010 till March 2011 Customer Care Representative at Vodafone) Handle all customers inquires Complains and all technical problem all related to 3G Broadband
Internet Call Centre advisor (ADSL ,Smart phones ,USB )
March 2011 Till Feb 2012 Retail representative at Vodafone store (handle all customer requisites about all Vodafone product and services) Up sailing all Vodafone product postpaid lines. ADSL .enterprise. smart phones
Feb 2012 Till present Team leader , leading my team to achieve store target including individual target ,
Beside handling internal and external issues related Vodafone store and customers,Handle our store daily tasks like inventory and warehouse issues
24 May – 17 June 2010 ICDL (International Computer Driving License)
Provided by EUTS and Sponsored by Ministry of Communications and Information Technology
Training
Jan -May. 2010 "Basic Business Skills Acquisitions" (BBSA), applied by Berlitz®, Sponsored by the Future Generation Foundation (FGF).
Berlitz® English up to level 6.
Berlitz® Business English (1, 2).
Berlitz® Business English covered the following topics :
(Business Plan, Employment Qualifier Program, Business correspondence and Report writing).
ICDL Advanced package, and excellent computer knowledge :
(Win XP, IT, Word, Excel, Access, PowerPoint, Internet, Outlook express and MS Project,).
Dale Carnegie® professional training for "World Class Customer Service" principle
June 2008 ,"Professional Management Expertise Centre" (PMEC) training for Basics of :
Sales, marketing.
Accounting and finance.
June 2008 Development of Thinking and Managerial Skills, Beni Suief University.
Communication Skills Provided by Dale Carnegie
Training
Retail Academy Training Supported by Vodafone
Is a Retail Development Track including workshops, online learning, on-the-job assignments, articles, best practices, and much more blended learning resources . The content of the Retail Academy is designed specifically for our Vodafone Egypt Retail function and it’s all available on the interactive online portal
