shaikzameer2002
Mobile-55187336
RESUME- SHAIK ZAMEER AHMED
System Engineer/ Technical Support
Objective
To work as a System and Desktop/TechnicalSupport Engineer in the Information Technology department of an organization that will benefit from my strong communication and experience in problem solving skills combined with my diverse technical background.
Summary
More than Six years of experience in IT industry, Worked as Microsoft Windows System Engineer and also as Technical Support Engineer in various organizations in India and Saudi Arabia. Involved in setting up and troubleshooting of Local Area Network (LAN) and also worked in challenging environments ensuring the quality of service and support to the organization.
Education & Technical Qualification
Bachelor in Science and computers.
MCSE- Microsoft Certified System Eng.
Diploma in CCNA
Diploma in Computer Hardware/ Software Eng.
Trained Certification From ASIS Technology
Trained Certification From TandBErg Data
Work Experience # 1
Company : FIRST CHOICE COMPANY
Position : System, Network Support Engineer.
Duration : June -2013 to till date.
Responsible for installation, configuration and troubleshooting of Microsoft Windows
Based systems on PC, Laptop and Server
System relocation and minor changes, peripheral device connectivity or device driver
Microsoft outlook emails setup and configuration, backup emails and solving
Update Systems with latest patches for OS, Application and Security.PC relocation & minor changes- Wirless connectivity
Installation, configuration and troubleshooting of Anti-virus on PCs, Notebooks and Servers.
Installation, configuration and troubleshooting of Personal and Network Printers. And Scanners
First level of Hardware Diagnosis
Work Experience # 2
Company : HUTAIB INFOTECH
Position : Technical Support Executive
Duration : Dec 2010 to Dec 2013.
Job Description
Business Account Manager of Al NAKHEEL Hospital Management software, trained end users, masters their knowledge of the system, and secures their proficiency in it application and techniques in record time.
Provide clients company -wide training as needed and requested on systems service andsupport
Worked closely with end user to analyze current hardware/software requirements and presented programs/ hardware to satisfy that need
Cultivated and maintained a professional relationships with key person
Managed, supported, and maintained network systems providing both on site and telephone support
Well knowledge of KAS
Monthly visit on client site for system checkup and updates, and planning future improvements
Manage Entire Hardware infrastructure.
Responds and resolves all assigned calls within prescribed SLA manages own workload diagnosesand fixes the issue of end user systems related to the operating systems internet browsers
Work Experience # 3
Company : Al Nahdi Med Company (Saudi Arabia)
Position : POS Tech. & (Help Desk Support)
Duration : Jan. 2008 to Oct. 2010
Job Description
Worked in a POS Technical Support.
Assisted in developing end- user training and documentation of system; and customer support and service
Complies with the service levels pertaining to end user support
Maintains the high energy level of self and keep up end user satisfaction by resolving their issues upto expected level.
Maintained excellent customer service on special requirement and service issues accommodating customer’s special needs requests and need
Educate pharmacist for understanding the E-Retail Application.
Training staff and orienting them on how to use computer hardware and software systems
maintaining other computer peripheral devices such as printers and solving printing problems if they arise.
Creating account detials in POS
Additional Information
Nationality- Indian
Age -30 years
Passport NO -J3425385
Marital Status-Married
Visa –Employment
Status-Transferable with NOC
Email : [email protected]
Thank you
