food tastes good but the service makes it "not worth...

food tastes good but the service makes it "not worth eating" the waiters are very arrogant, the place looks shabby, i even saw a cocroach crawling on the table and when we informed the waiter he casually crushed it with a tissue paper and carried on as usual, and later he was serving with same dirty hands, THAT'S WHY BALADIYA HAS LOCKED IT FOR NON COMPLIANCE. i would suggest marmara istamboli has equally good kebabs