Is there any solution/suggestion for the wrog debit by ATM?
Is there any solutions for the following inident?
I am an ATM Card Holder of Doha Bank and on 02/05/2012 I tried to withdraw some money (Qrs. 3,500/=) from my account using Doha Bank ATM Card from the ATM of QIB Yarmook Branch. When I tried with the 1st machine it displayed in the screen the "Time is over" after a long pause for my request for the money. Then, I tried with the 2nd machine situated nearby the 1st one and this time I made an enquiry only for the balance. The machine showed the correct balance (Qrs. 3,702/=) and asked any receipt to be printed and when I said NO the machine printed a rceipt and at the same time I got a SMS in my mobile informing us my account has been debited by Qrs. 2,000/=
I had immediaterly taken up this matter with Doha Bank with a written complaint and now, they inform me that this is a successful transaction as per the details they received from QIB and copy of a print they received from the QIB forwaded to me. I still do not know how this amount had been debited from my account since I had not asked for a withdrawal of Qrs. 2,000/=
If anybody had experienced such incident please let me know how they recovered their money and oblig me.
There is a solution: don't use ATM. The ICT standards in Qatar are medieval. And if you get your money back after 30 - 45 days, you should also get an interest for lending money to your bank!
I also experienced the same problem last month,register a complaint with Doha bank coustomer care take the registeration number make a follow up, you will get the money back to your account with in 30-45 days.
most of the ATM now is equip with hidden camera, you should know the precise time of your transaction, otherwise nobody dare to help regarding your problem.