Highly interactive, user-friendly ‘My Vodafone App’ goes live!

Vodafone Qatar launched the ‘My Vodafone App’ at the W Doha Hotel recently.

The smartphone app will help customers manage their line, view balance and usage, pay bills, recharge, and Chat with Vodafone Customer Care agents directly. The new App, available on both iOS and Android, promises to provide everything a customer may need in the palm of their hand.

It will provide customers with information that includes available balance for credit, calls, data and SMS. Customers will also be able to recharge their credit and data balances through the new app.

The new app introduces a new interaction feature, where customers are granted access to Vodafone Qatar’s customer care agents through a live chat feature.

The 24/7 customer care tool provides more convenience than ever, as customers will no longer have to wait in queues at counters or be put on hold over the phone.

Information about active products and validity, payments, monthly bills, and credit and data bundles will also be available through ‘My Vodafone App.’ The app will also enable customers to retrieve and pay Vodafone mobile and fixed bills.

Through the new app, clients will be able to receive notifications on new bill payments, or when running low on credits. Customers will no longer need to login every time they use the app, as credentials will be saved on the smartphone and the app will be able to identify the number using it.

The new app is available in English and Arabic for free to all Vodafone Qatar prepaid and post-paid customers.

To download the app, Vodafone Qatar customers can visit the following link: www.vodafone.qa/App

Vodafone’s senior Executive team and members of the Press attended the launch event.