VODAFONE SERVICE assessment

Please dont trust Andrew or pass on any of your information to him. I am certain he does not work in Vodafone.

Hi Ghazalz,

I need some more information to investigate this issue, Can you supply me with a contact number so i can have someone give you a call. I also need to know if this is happening in one area or different areas. You can PM me here with your number or you can mail it to me at [email protected] or at [email protected]

Thanks

Andy

Oh...thanks Andrew Kelly, for your kind attention...

My husband bought a vodafone sim after attracting its promotion promises.

Whenever I call him from my Qtel one, no ringing tone is heard...after many attempts sometimes it gets connected with a very poor voice quality...It was so irritating

Sometimes when I call from vodafone, yet I don't get connected but the charges start for no reasons & for no communication:(

Hi Osaka, I am a supervisor in the call centre in Qatar. You can contact me through [email protected] or [email protected]

Ghazalz, can you give me some details about your issue and I will look into it.

Andy

Very bad experience with VODAFONE it's a total loss :(

Actually Andy - Im having doubts if you really work for Vodafone. I don't think you work for Vodafone.

I got my credit card charged QR 220 last week. When on 01/04/2010 you said you had moved me to Red (See Above). what is your vodafone email address?

I spoke to Vodafone customer service in particular, Ollie - she mentioned to me that I wasnt in the RED package.

So others beware - you have no idea who you meet on ONLINE.

Actually Andy - Im having doubts if you really work for Vodafone. I don't think you work for Vodafone.

I got my credit card charged QR 220 last week. When on 01/04/2010 you said you had moved me to Red (See Above). what is your vodafone email address?

I spoke to Vodafone customer service in particular, Ollie - she mentioned to me that I wasnt in the RED package.

So others beware - you have no idea who you meet on ONLINE.

Hi Osaka,

What solution are you looking for? Does your phone not work? As far as I could tell your issue was with a service that Vodafone do not provide. I have apologised for the inconvience caused by not being replenished. To replenish automatically your balance has to be 0.00QR, we are working on having this changed to replenish a bit sooner to stop this issue of customer being "stuck" on a few dirhams.We wiped your negative balance as we could not fully show you the deficit on the account. We also moved you to RED as you requested.

Andy

I pmed Andy with my mobile number - its been a month since i originally filed a complaint - still not at a bit satisfied with its response as they didnt come up with a solution.

In the end, i know that vodafone does not provide " account statements". So i compromised by asking them to credit my account for all the difficulties I faced that could very well fill its own book, titled as, " vodafone troubles"

Hi,

Can you please send me your mobile number so I can look into this issue for you and have it resolved.

Thanks

Andy

i am also victim of vodafone custmer care service.my flexi plan is not working for the past one month,, i called several times in 111 .. and no solution till day..

we can belive in QTEL service (as they mentioned in advertisement)

i havent experioeced this type of bad service in qatar...

thats life. why dont you just cancel the service?

Hi osaka,

I am trying to help you but I cannot do this without your mobile number. I will check your charges and try have any issue resolved but as I said I need your number to do this. You can pm me here with the number and I will call you later on.

Andy

Dear Andrew, Its been almost a week now - an no account statement/history from Vodafones end. Vodafone customer service keep changing stories or explanations everytime I call. My vodafone phone number now has NO Service for the last 3 days. I have been charged an abnormal amount which very could have been due to the ficticious roaming charge ( as claimed by the customer rep). P.S. my number is xxx. Thank you in advance...

Its been 10 days already with NO solid response from Vodafone. It could very well be possible that you have charged me a lot of roaming fees - when I did not leave Qatar for the last 4 months. However, just to let you know, I have not been able to use my vodafone number for the last 10 days. Also, there is no service in this. All I have to say is that you guys (Vodafone) are "horrible".

Hi Osaka,

Can you please send me your Vodafone number and I will have you moved to RED.

Thanks

Andy

If your bored you may read this. Basically an email to vodafone listing chain of actions taken with My email to [email protected] - its been 5 days with no genuine response. Vodafone, can't get my account history for charging me the ludicrious roaming fees - when i never left doha or * came close to any border. Further, now i have no service in my vodafone... To summarize the last part of this email states that I no longer want my credit card to be charged as I dont wish to pursue the flexi plan not a second longer.

Email to Vodafone on March 29, 2010.

Its been 2 days and no response from the Vodafone team to learn about my account history - customer service agent told me responses should be given back by 24 hours. I have been charged a total of 660 QAR on the 11th of Feb, 27th of Feb and 5th of March ( QAR 220 each time). Now I am -26 QAR in balance. The sales associates claim that I have left Doha or come close to the border. I never left the city of Doha for the last 4 months - how can i be charged for roaming?

Thank you in advance

my email: (March 27, 2010)

Dear Vodafone account team,

I am XX ( vodafone number: XXX ) I have been with Vodafone since the beginning and its really been a bumpy hard ride- with the network issues, no coverage and now this - SYSTEM UPDATES. To brief, two days back I call Yasmin, Mina, Mahmoud and some other lady ( Egypt Team) and they say that I have travelled outside Qatar, thus charged me a roaming rate. I have been in Doha for the last 6 months. How can Vodafone charge me roaming?

To make things worse - I have not been able to use my vodafone number because my accont as it has gone negative( - 26 QAR) . To reiterate i have NOT travelled abroad so I dont know how I was charged for roaming. Further, I pay using my credit card - which gets charged automatically. I automatically get a text message stating that my account is less than 60 riyals worth of credit. So I am beyod belief that because of a system update I am negative balance.

Please provide me my account balance and account history please?

Further, I inquired about my account history from the call service agents - I assume they have no access to them and has asked me to email the [email protected]

Look forward to hearing from you.

Sincerely,

Customer care ([email protected]) email on March 31, 2010.

Dear Mr. XX,

Thank you for your email and we apologize for this inconvenience.

We are in the process of extracting the roaming charges that has been charged into your account.

Should there be any unnecessary charges therein, then we will be refunding it to you accordingly.

Again, we apologize for the inconvenience

Thank you

My email to Vodafone on March 30th,2010.

Dear Vodafone,

Now I dont have any service on my Vodafone phone - this has been pending for the last three days.

March 31,2010. [email protected] response.

Hi Mr. XX,

We apologize for the inconvenience and delay that this concern is causing you.

There is already a request lodge to our technical team for this request and we apologize if its taking sometime since we need to extract the exact and precise data.

We ask if you can extend your patience and we will deliver this request and resolve all your issues as soon as possible.

Thank you

March 31, 2010 My response.

Seriously, Its been 4 days since I lodged the complaint. I just want my account history - shouldnt this be readily available?

March 31, 2010 Vodafone response.

Thank you for email.

Today we have been trying to validate your credit card information so that the automatic system will hit your account as soon as you run out of balance or every 30 days but its giving us error response.

Please contact your bank as the transaction is not being authorize from their end.

We will be waiting for your response.

Thank you

March 31, 2010 my reply.

Dear Sir/Madam,

I no longer wish to pursue the Flexi program, instead I wish to the red program. I have reiterated this to the customer service reps several times. I have been saying this for the past 6 days. I no longer want to have a vodafone charge on my credit card. It is ludicrious that I was charged " roaming" when i didnt leave the country. Any updates on the account history statement ?

P.S. The customer service reps keep on saying different things for the last 6 days.

Last week - Customer service rep # 1 says - System update and I cant use my phone because of this - please be patient for 48 hrs.

Customer Service Rep #2 says- Your account is charged as roaming, I owe vodafone money - 26

Customer Service Rep #3 - Account is roaming....

And spoke to another 4 representatives about this issue.. all said it will take 48 hours to switch to red and that account statements can only be provided by [email protected] people

Hi Tajereb,

I am happy your issue was resolved, I am sorry about the delay. I know a delay was very inconvient for you. We did resolve the issue as quickly as we could. If you have any issue in the future please contact me through facebook to get me directly or call our call centre on 111. Thanks and sorry again.

Andy

I should admit that qtel is no better than vodafone. However, when u pay to get the service from both operators, u should get it without excuses.

When they operator tell u to wait, we wait. but when they promiss you that problem will be resolved instantly and it doen't than, PLEASE HELP FINDING OUT THAT WORD.

I went through the same problem as Tajareb.

3 days back, due to system updates/technical issues from Vodafone side - my flexi plan became negative. I havent left Doha in 4 months and they had charged me roaming. I will update more on this later.

P.S. I dont get paid from Q-Tel.

I feel it's like a campaign against Vodafone from ppl who got paid form Q-Tel.

I can smell somthing fishy..

Qatar, said: i think you are lucky and wish u never face any problem with them. FOr me, i faced some issues and they were always giving solutions. However, when u face a problem like they take money from you to resolve yout problem and it will not be resolved, that is theft and lies.

for me, since i bought my vodafone i have never encountered any problem, i am happy and my husband using vodafone.

Actually the problem will be to remember to recharge at least once per month at least otherwise, u will loose the free minutes.

why they didnt offer you this. infact i asked them to change it to RED since i knew the difference. and it was done in two mins, as simple as that over phone. so try to ring and ask them to change. this would be your best solution. and not to wait too long.

FYI the difference between Freedom and RED is actually nothing, except that you get extra free mins to vodafone and 1 riyal extra credit, but can save from these hassle. so RED is better option.

Well if that is a solution, i will do this. why they didn;t offer me this??? my god, out of skills and unprof.......

thread on the same line!!!. i too faced the same problem and hence change my Freedom plan to RED.