Venissia Travel Agency
I`ve visited Vinessia travel agency on September & bought a ticket which is as the representative said to me it refundabale at any time and valid for one year.However, if am not travelling i have to cancel the reservation before it at least 2 working days.
As of my work i wasn`t able to travel & i did so 7 i cancellled my reservation to avoid any charges, now i went to Qatarairways to refund back my money they mentioned since i bought it through Vinessia travel agency i have to get my money back from the agency & i agreed and i went to the agency to get my money, the guy sitting in there, told me that he dosen`t have any authority to do so and he has to wait to the manager.
I asked him to please check it with her and to call me back and he promised to do so.
Since am finishing my work late am always not able to catch the agency before closing but i wasn`t thinking at all that i will face any problem to get my money.
Today i went to refund my money the manger told me that my ticket`s reservation wasn`t cancelled and it will take about one month to refund back the money to me and it be excluding the pelanty charges of refunding and the pelanty charges of not cancelling and also which is wierd that this ticket wasn`t purchased through Vinessia travel..... I`ve called QatarAirways and the call center guy confirmed to me that this ticket was purchased through Vinnessia & also i was cancelled in September, that means that all what i`ve done was right. I`ve asked this girl in the Agency to speak to the guy from Qatarairways who is confirming what am saying and she refused the guy was very helpful and he tried to call her on the land line and she didn`t answer him even.
And she mentioned that the guy who sold the ticket to me is not woking with them any more since he was just on traninning & its his responsibility and she will call him to come & solve the problem. I felt that i`ve bought the ticket from the street not from a travel agency. She was also very rude to me saying that her manager is out of doha.
Please Can anyone tell me what to do ?????
Am sorry its too long story i just wrote a brief but am really very dissapointed.
If the ticket was issued on a fare with retrictions for refund, it may not be possible to refund. It will have a rule , non refundable fare.
Otherwise , it will take just 15 days to get it refunded.
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"Forgiveness is the attribute of the strong"
Im a travel agent/ticketing officer also in a travel agency.Regarding to your prob,you can refund your money anytime,but you will pay the refund/cancel fee,so it will deduct it to the money you will refund and also the service fee is non refundable so it will deduct also.So meaning to say u cannot exactly get the full amount that u paid to that agency for that ticket,but u can refund it anytime,just keep the receipt and the ticket then show it to them..