Pathetic service at XYZ Bank Qatar
What is the general policy when your card has been compromised and used fraudulently in a foreign country where you have never been?
Is the bank supposed to hold you to ransom? I have requested to close my credit card, however have been told I must pay off the so called outstanding before they can close the card!!!! In spite of my telling those idiots that I was not in that foreign country and providing sufficient proof, they are insisting they will not close my card and the whole process will take 3 months.
Has anyone else faced similar problems?
This is supposedly one of the large local banks but HSBC though a foreign bank is much better.
maybe they suspect you're not the real bon jovi.
I've just filed a complaint and they've assisted me in the process and returned the money after couple of days. don't close your account, file first a complaint and later if they've returned the money close it.