Ha ha ha Qtel Call Centre wins global contest award..!!
Al-Sayed receiving the award
QTEL Call Centre has won the second prize in the ‘Call Centre Technological Excellence’ category of the World Call Centre Competition.
The awards ceremony of the competition, which is supported by call centre organisations and unions from around the world, was held in London on July 25.
Receiving the award on behalf of Qtel, Waleed al-Sayed, executive director - customer services, said: “It is really inspiring that Qtel Call Centre won the second place in the Call Centre Technological Excellence category ahead of leading call centres from all over the world. It clearly indicates the amazing progress made by Qtel and the importance it attaches to its vision of becoming a top 20 world telecom company by 2020”.
Qtel Call Centre qualified after being adjudged the best technologically innovative call centre in the Middle East and Africa region.
Many international companies and call centres from Telecom, banking and insurance and other sectors participate in the annual event.
Three hundred companies from about 60 countries took part in this year’s competition. There were 100 companies from Europe, the Middle East and Africa.
Qtel call centre won the honour for its ‘knowledge management implementation project’ that aims at providing customers with full information about Qtel, as well as utilising the latest artificial intelligence technologies to provide solutions for the technical problems encountered by clients.
Do u guys think Qtel really Deserves this...??
iwael you get 10 stars for reading :D
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I Love Qatar - http://www.iloveqatar.net
Believe me i too faced the same problem . these guys started giving mis calls and wanted me to call them.... what a phone company... ha ha ha...
(¯`·._.•~*Ifham*~•._.·´¯)
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You can have all the technology in the world and no common sense. They called me this morning at 10:01 and 10:02 for ADSL installation. I saw the missed call at 10:20. I called back, I said we were at home waiting why didn't you just call the other cellphone or home number.
We don't have those numbers. You only gave us this contact number. You are the phone company correct? I have all my numbers on the same account. Yes but you only gave that contact number.
Arrggggghhhhhhhhhh. I thought the cable companies in America were bad until now.
The ultimate response from the support representative. "Time is money"
I said yes but you called twice back to back 10:01 and 10:02. I couldn't help but think especially when you have a monopoly and the customers don't have a choice.
good one dweller....
(¯`·._.•~*Ifham*~•._.·´¯)
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I know it's off thread but it's funny and related to call centres
The computer help desk
This has got to be one of the funniest I've heard of in a long time I think this guy should have been promoted, not fired. This is a true story from the Word Perfect Helpline which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for "Termination without Cause."
"Ridge Hall computer assistance; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along, and all of a sudden the words went away."
"Went away?"
"They disappeared."
"Hmm. So what does your screen look like now?"
"Nothing."
"Nothing?"
"It's blank; it won't accept anything when I type."
"Are you still in WordPerfect, or did you get out?"
"How do I tell?"
"Can you see the C: prompt on the screen?"
"What's a sea-prompt?"
"Never mind, can you move your cursor around the screen?"
"There isn't any cursor: I told you, it won't accept anything I type."
"Does your monitor have a power indicator?"
"What's a monitor?"
"It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"
"I don't know.
"Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"
"Yes, I think so."
"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."
"Yes, it is."
"When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"
"No."
"Well, there are. I need you to look back there again and find the other cable."
"Okay, here it is."
"Follow it for me, and tell me if it's plugged securely into the back of your computer."
"I can't reach."
"Uh huh. Well, can you see if it is?"
"No."
"Even if you maybe put your knee on something and lean way over?"
"Oh, it's not because I don't have the right angle - it's because it's dark."
"Dark?"
"Yes, the office light is off, and the only light I have is coming in from the window."
"Well, turn on the office light then."
"I can't."
"No? Why not?"
"Because there's a power failure."
"A power... A power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"
"Well, yes, I keep them in the closet."
"Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?
"Tell them you're too f*cking stupid to own a computer."
Nope...what should I spend money to contact the provider in UK.
Got another experience with 180 operator the other day.
I happened to ask for tel. no of B****** Corp. (I hope it's OK not to put the no. here). Because of the pronunciation, the operator could not understand what I said, so I started to spell like A for Alpha, B for Bravo etc, etc....you know what operator said "Sir just A, B, C, D....well????
[img_assist|nid=29420|title=|desc=|link=none|align=left|width=180|height=160]
Wish i could help u arsan... so what did u do...?? called the UK..? First place , these operators dont understand English.
(¯`·._.•~*Ifham*~•._.·´¯)
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Once i called the customer care and reported for prank i have been receiving. Guess what the officer said,
Me: Hello I have been getting prank calls from this number 5xxxxxx
Officer : Sir, whats prank call..??
I explained him what that was...
Me: How can u help me with this
Officer: I don't know may be u will have to go to the police and report, then he continues saying... ok thank you for calling qtel have a nice day..beeb beeb beeb
Me: heloooooo wait hello helloooo heloooooo (i wanted to know what details i should furnish the police with) to see he hanged up..!!
what do u all suggest..??
(¯`·._.•~*Ifham*~•._.·´¯)
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I called Call Center the other day to ask for Blackberry service (whether it's working in Qatar or not?), the gentleman asked me what is Blackberry and I have to explain to him in details. After several times of "Hold a minute" finally he suggested me to contact the provider company of the blackberry (which is in UK) to ask whether their service include Qatar. Do you think it's the way around? Q-Tel should follow the latest technology or at least to familiarize it in case they don't provide such service. I think Blackberry is a common service these days.
Any Blackberry user here on the forum?
[img_assist|nid=29420|title=|desc=|link=none|align=left|width=180|height=160]
Wow cool experience Red_Pope..... way to go man...! Damn its sooo funny.
(¯`·._.•~*Ifham*~•._.·´¯)
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This happen to me for real.
RED_POPE
Is this is Qtel Customer service for DSL support?
Operator
Yes it is,
My have your home phone number?
Red_Pope
My Phone number is: 974-5XX-XXXX
( QL don't you or dare thinking. I'm so naive in publishing to the public)
Operator
SIR, What could I help you with today?
Red_Pope
I will like to reset my current password, so I could edit my settings of my router.
Operator
Sir no problem. Your new password is 12345, all capitol letters.
Red_Pope
Miss numbers are not CAPITOL LETTERS, JUST NUMBERS.!
Operator
Sorry Sir, Capitol numbers.
Red_Pope
Miss again there is no capitol numbers, just Numbers.
Come on. Miss get it right.
Operator
Sorry, Sorry Sir just numbers.
Red_Pope
Ok is working your new password, I'm able to surf and browse the net.
Operator
I'm happy for you SIR , have a nice trip.
Is there anything else I could help you with?
Red_Pope
No, I'm finish for know and Thank you.
Operator
Your welcome and a have a nice trip.
The operator hang up, I started to laugh so hard that I could not believe her response.
Oh well so much for Customer care service, at least they answer the phone and gave me a new password.
Emancipate yourselves from mental slavery
None but ourselves can free our minds..
Service vice Qtel : 100% perfect
Customer service vice : not up to my satisfaction :-<
(¯`·._.•~*Ifham*~•._.·´¯)
TO ВË ØŘ ŇŏŢ ŦŐ Вè
What a joke...a bad one also
It is getting better and better like QBS. good luck.
I beleive the article wasn't completely clear, the prize is for "the most developed center" over the last 2 years. Let's admit it, it's getting better day by day. It's not up to our expectations yest, but it's getting better.
I once called the Qtel Call center to verify certain doubts on my ADSL Bill, and the call center officer said 'hold on sir', closed the mouth piece of the phone/headphone and started cracking jokes with another female call center officer.
and they win awards..?? unbelievable..!!
(¯`·._.•~*Ifham*~•._.·´¯)
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