Earn a Certificate in Quality Management

"Successful business revolves around a keen understanding of finances and quality management."
ANITA RODDICK
Entrepreneur and Founder of the Body Shop

INTRODUCTION
1. Quality Management is a method for ensuring that all the activities necessary to design,
develop and implement a product or service are effective and efficient. All to often,
quality is viewed as simplistic with the simple attitude of putting some quality standards
in place and assign people to make sure they’re observed. This is the wrong attitude, as
quality, in any aspect of business, should be considered critically important.

WHO SHOULD ATTEND
2 All those in an organization whose jobs or roles demand involvement in production,
service or interfacing with the public;

3. This course is also meant for all supervisors and managers who are responsible for
ensuring that standards and procedures across the organization are not only at par with
internationally accepted standards but also that proper and authentic quality assurance,
quality control, and quality resource planning measures are in place.

COURSE OBJECTIVES
4. The major objectives are:
a. To develop an understanding of the relationship amongst quality planning,
quality assurance, quality control and quality resource planning;
b. To develop working knowledge of the tools and techniques used to monitor and
improve quality;
c. To develop an in-depth perception of the responsibilities of senior managers,
project managers and team members to ensure existence and compliance of
adequate quality management processes.

COURSE CONTENTS
5. The course contents are:

MODULE 1
Introduction to Quality Management
Components of Quality Management
What is Quality?
History of Quality
Eight Dimensions of Quality
MODULE 2
Why Quality?
Quality Assurance vs. Quality Control
Quality Management System (QMS)
Quality Timeline
MODULE 3
Benefits of ISO
Customer Perception and Satisfaction
Causes of Poor Quality
Limiting Damage and Ensuring International Standards
Understanding the Concept of TQM – Total Quality Management
Implementing TQM

CONDUCT OF PROGRAM
6. The mode and style of conduct will be:
Training
The participants will be imparted theoretical knowledge and skills in a highly interactive environment. Practical aspects of this training will involve hands-on exercises. Appropriate humor, small group discussions and open-dialogue would be the order of the day. All course and learning material would be provided.

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