Earn a Certificate in Administrative & Secretarial Skills
SECRETARIAL & ADMINISTRATIVE SKILLS
COURSE SYNOPSIS
11 JULY 2014
QATAR CENTER for CAREER DEVELOPMENT
Fee: QAR 495 Only
Certificate: The certificates which we award at the end of our training sessions are internationally recognized.
QCCD is a member of Merit ASTD (American Society of Training & Development).
COURSE OBJECTIVES AND CONTENTS
- This program is specially structured to help participants understand and confidently practice the key skills required to become a Secretarial and Administrative asset to an organization.
2. This intensive 1-day course is divided into the following 4 modules:
Module 1 ROLE AND RESPONSIBILITIES OF AN EFFECTIVE SECRETARY
Memory Skills
Becoming a valuable resource
Develop a trusting relationship with everyone
Module 2 TIME MANAGEMENT, ORGANIZING & GOAL SETTING
Procrastination and Stress Management
Prioritization
Multi-tasking
Coordination
Time Management planning
Module 3 BUSINESS CORRESPONDENCE, ORGANIZING MEETINGS AND MANAGING RECORDS
Planning Meetings
Agenda
Feedback
Taking minutes
Food and beverage options
Negotiate hotel or venue contracts
Communication skills
Easy access to documents and records
Module 4 COMMUNICATION / INTER-PERSONAL SKILLS
Dealing with difficult people
Telephone Skills
Dealing with Negativity, De-motivation and Conflict at the workplace
Active Listening Skills
Body Language
Visit our website: qccd.net
Join us on Facebook: www.facebook.com/OfficialQCCD
View our Photostream: https://flic.kr/ps/2T9qBR
