Looking For A Job
MD. Manowwer Alam
Mobile: +974-30946116
E-mail: [email protected]
Address for correspondence
Old Al-Ghanim, Doha (Qatar)
POST APPLIED FOR
IT Support Technician
OBJECTIVE
To work in a career oriented, challenging and professional environment and to participates as a productive member of the organization among the professionals through expertise, hardworking & skills.
EXPERIENCE
JOB DESCRIPTION
Company AIN CORPORATION India Private Limited
Location Hyderabad (India)
Duration 01 APRIL 2015 to 31 MARCH 2017.
Designation IT Assistant
Department SECURITES
PURPUSE Provided technical assistance to customers on inbound telephone tech support calls. Used remote access to perform troubleshooting when needed. Walked customers through step-by-step process for troubleshooting hardware issues. Assisted customers with anti-virus program installations and virus removals. Used good problem-solving skills for troubleshooting problems. Used great customer-service skills.
JOB DESCRIPTION
Company inTarvo Technologies Limited
Location Utter Pradesh Noida (India)
Duration 10 August 2012 to 28 February 2015
Designation Document Controller
Department ITES
PURPUSE Installed and maintained company's computer systems and network. Performed upgrades and installed updates. Completed troubleshooting and repair when computers had problems. Assisted office staff with computer application questions. Conducted computer technology training with all new staff. Recommended computer products and applications to improve productivity.
ESSENTIAL DUTIES & RESPONSIBILITIES
Answer phones calls/email and letters and provide excellent customer service in a timely and efficient manner
Provide problem analysis and resolve client issues with the aid of available helpdesk tools (e.g. help files and Knowledge base articles.
Ensure accurate call comments are entered and appropriate information is provided in escalated calls.
Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.
Collaborate with team members on knowledge transfer, support policies, procedures and standards.
Summary skills.
Excellent telephone skills and good ability to use Remote Access
Good analytical and troubleshooting abilities
Strong knowledge of viruses application glitches and hardware issues
Patient and able to walk customers through troubleshooting and repair process
Excellent communication abilities
Good customer-service skills
Keeps abreast of changes in technology
Good organizational abilities
Good understanding of installations and updates
Computer Skills
Microsoft Office.
Basic SQL Server Support
Microsoft Access, PC Hardware ,Laptops
Email, Web and Social Skills.
Graphic and Corel Draw (11), Photoshop (7.0),
Operating Systems :- Formatting and re-installing various Windows xp, window 7, window 8
Certification
Certificate in Object Oriented Programming Using C++ from NIIT
Certificate of Competency in Computing (Info edge) from NIIT
Certificate of Competency in Computing Software Engineering (GNIIT) from NIIT
Certificate of Completion in AutoCAD HVAC
Education
Bachelor's Degree in Software Engineering 2015
Bachelor of Arts (B.A) from Manav Bharti University 2012
I.Sc passed from B.I.E.C. “Patna” in 2006.
Matric passed from B.S.E.B. “Patna” in 2004.
Summary of qualification
I am a dedicated worker looking to improve my skills and experience by joining your company. I am able to work with people of all ages and from different back grounds. Furthermore, I am confident that I can deliver a commendable output in my assignment.
* Great ability to maintain a clean, safe, orderly and work environment.
* Excellent attention to detail and uncommon ability to complete essential duties and responsibilities in an efficient and timely manner
* Great positive attitude with management and co-workers and remarkable ability to work under stress
* Flexible to changing routines, priorities, job conditions, and to work overtime or on Saturdays if and when the job situation requires.
Extra Activities
Participated in School play
Participated in NIIT Face Painting
Personal details
Father’s name Md. Murshid Alam
Date of Birth 02-01-1989
Gender Male
Language known English, Hindi, Urdu & Arabic (Read, Write & Speak)
Hobbies Reading News Paper, Surfing Internet, Listening Music & Traveling
Strength Determination, Dedication, Discipline, Self-motivation
Address AT: - Alam House Dilawer-Pur Munger “Bihar” Pin: - 811201
E-mail [email protected]
Mobile +974-30946116
PASSPORT DETAILS
Passport No. L2912174
Date of issue 07-08-2013
Date of expiry 06-08-2023
Country India
Visa Status Tourist Visit Visa
DECLARTION
I deem it a privilege to be an employee of your firm. I assure you that if appointed I will do my best to rise to the expectations of my superiors and firm.
Date: - Signature
Place: - Doha (Md.Manowwer alam)
Alam, Welcome here, You have to right talent . All you need is to make contacts within your neighbourhood & friends circle, You must distribute your CV to everybody you talk to. Do not be shy in this matter. Feel free to approach the kind people. Wish you good luck & joys ........... Make Qatar your permanent home like so many old men from your place ......................