Vodapone Irresponsible of Customer Care
To
The Vodafone management team
Doha, Qatar
Dear Sir,
Subject: Irresponsible of Customer Care
I would like to inform you that my experience with Vodafone Customer Care regarding migration from red to freedom migration.
I had visited your Vilagio Vodafone outlet on March 25, 2010 evening to migrate my red account to freedom account.
From one of your staff I came to know that it will take around 5 minutes (maximum) to finish the migration process, when I agreed to do that she validate my credit card and deducted 1 QR at the same time which was paid back after some hours, she asked me to come again after 1 hour, after one hour she asked me again to pay 26 QR instead of paying 35QR which is the initial payment and which is equal to 36QR credit , I paid the amount through credit card, after deducting the amount she said it will take couple of hours to get credit.
I purchased re-charge coupon from the same counter and loaded my account for my immediate use, before leaving the counter the representative has promised that it will be activated within couple of hours.
After 24hrs (On March 26, 2010 ) I called customer care service to know the status (Mr. Ahamed) he could not give me a genuine reason why it is so, also he gave me another 24 hrs to wait and the same time Vodafone deducted 1 QR again from credit card which was paid back after some hours.
Next day, after 48hrs (On March 27, 2010 ) again I called customer care service to know the status, unfortunately nobody has taken any interest to sort out this problem, they does not know how to give proper reply to customers because of lack of information about Vodafone system, they will disconnect the line when they are unable to give me a reply which is not acceptable and they spoiling my time also. They have repeated the same thing many times.
Finally on March 28, 2010 I did many calls to 111 to get the status of my request but in vain, because all are asking wait for 24 hours without any genuine reason.
Yesterday (29th March 2010), I have spend more than 1 hour with one of your supervisor staff, Mr. Ahamed hasen Osama and explained the whole story of this, after some time he informed that Vodafone Qatar has not made any business with me and also not received any single riyal from my credit card for this migration process. (Please check copy of the transaction details, which has taken from online account details). I was shocked, really I was not expected this kind of reply from one your senior staff and he also asked me to me to wait 24 hours. When the time was over I made call and talked to the above person, and he asked me to visit the vilagio mall outlet again and meet somone to sort out the issue.
For the careless of Vodafone, why should I visit again and again to Vodafone outlet inVilagio mall I have no time to spend such a small thing. Currently I am staying in Messaid, for reaching to the same outlet I need to spend minimum 100Qr for taxi (both side).
Your are kindly requested to sort out as soon as possible and also I am expecting a favorable and stable answer from your end.
My Vodafone number : 7373050
Hi Greentea,
Can you please send me your phone number and I can check it out.
Thanks
Andy
No Andy !!!!
I am not blaming or ur system, still I have trust on Vodafone coz ur positive response only .... otherwise I will not use vodafone sim since I have three Q-tel sim cards with me, which I am not using ...
I did many calls to ur C.care, after my agreement with Mr. Olly , ur c.care champions are failed to help me when I asked them to forward the call to Mr. Olly , they said they don’t know the person ……
Do u think its my mistake ?
///// I think we have been very fair in dealing with you and all the negative comments are not reflecting on us in the same fair manner////
I am not telling that u are not helping me, I know that you are doing hard work to make ur customers happy !!
Don't worry Mr. Andy I will not make any more negative comments or I will not call 111 to get credit/or solve this issue ....... I have to 27 days more as both of us agreed with ICT-Qatar.
Thanks andy
Firose
what I learned from this discussion is people are never satisfied.
my freedom is still in bondage... til now, my voda is not credited yet :(
Hi Firose,
Each day you post contradicting remarks. Since you posted we have done everything we can to help you out. I know it is our issue and we provide a service and it should not happen, but it did and we are working to resolve it. Why do you think we were cheating you? Yesterday we said we would try to have a resolution for your low credit issue. I think we have been very fair in dealing with you and all the negitive comments are not reflecting on us in the same fair manner. At the moment there is nothing more I can do other than say sorry and that we will have it resolved as soon as we can.
Sorry
Andy
Day Y.day they agreed with me that they will update my credit once i go in low credit .......
fromy.day evening up to posting this above reply they are not responding .....
but now I received positive message from Mr.Andrew Kelly with more credit ...... he said they have problem in their system…so ...... I have to trust them
But every time I need to wake up them to do their Job ....
Make up your mind. How did they cheat you now firose? weren't you happy with them just a day back?
.
Hi Greentea, to be honest I dont have that information, I am sure it will be sooner rather than later though.I will try find out and let you know. If you have any questions you can post them on our facebook group or mail me here.
Thanks
Andy
thanks Andrew... but when will they this issue be resolved? it's annoying :(
Hi Grentea,
If you are a Freedom customer and your recharge failes due to a Vodafone system issue you will not lose your minutes. :)
Andy
"Your free "2010" Vodafone minutes expire in 5 days. Load a Flexi to keep enjoying it for the rest of the year."
im on Flexi plan 35, what happens to automatic reloading from my VISA card??? it's almost 2 weeks now that my vodafone have no load and it's still not being reloaded automatically... Is there a connivance between the banks and qtel? just asking ^_^
Hi QaQc,
Thanks, we try to help our customers whenever we can, sometimes through facebook, qatarliving or iloveqatar.net. The fasted way to resolution is to call our call centre on 111 as its not always very easy to find posts on this site. you can join our facebook goup by following this link and hitting become a fan
http://www.facebook.com/search/?flt=1&q=vodafone&o=65&sid=713446830.3736379391..1&s=40#!/pages/Vodafone-Qatar/337711220169?ref=search&sid=713446830.3736379391..1
Thanks
Andy
yes its very nice move from Vodafone !!!
Q-TEL will not pick the phone ....... if u call them ......
nice job from vodafone... do qtel will do the same if we complain thru QL?
----------
Quality dude! Quality!
or this is your "filed" complaint and you're sharing this with us on QL...
Yes, Mr. Andrew I have face book id
Thanks ql and Vodafone (Mr. Andrew & Mr. Bbood) for the favorable answer with free credit of 50qr. It’s very nice to know that u guys are working hardly to improve your customer care section through QL also !!!
Hope my account will move to freedom soon !!
Hi Firose,
You are welcome, sorry that it happened in the first place. Are you a member of our facebook group?
This thread got a little out of control!
Thanks
Andy
strap??
*****If you haven't got anything nice to say, don't say anything at all*****
Jock = someone who is good at sports. Usually implies that they're not good at academics.
it's another word for underwear.. :-))
he he he
I don't know wht hapnd.......
nice Jock.......
LOL shalimar palace.. WK.. Emotions .... Vodapone??This thread turned into a joke.. I literally bursted laughing.. :D :D :D
firose.. gud luck!
VODAPONE ????? What's that ??
if QR 50/- crdt can make you out control, than you venurable..
lool at WK:) CONTROL!
____________________________________________________
I don't believe in taking right decisions;
I take decisions and make them right.
firose, better stay with RED,,, since you have no control.... lol.. :-).
by the way, hope Vodafone considers these seriously, which i trust would be of great assitance for them to improve upon and not to repeat such blunders. all the best.. congrats firose on that free credit.
Hehehe lol WK! :)
"Understanding
is the base of any relationship, be it a husband-wife or parent-child or
friendship!"
firose control your emotions.
u can call me to day b4 8.00 Pm and after 9.30Pm or tomorrow at any time !!
Andrew Kelly
thanks ......
Are u working with Vodafone ??????
please remember that making 1000000000000000000 is easy thing with good offer .........
but make at least one from the list in happy is quite difficult .......
if u have one customer in happy , that’s far better that making 10000000000000000
Hi Firose,
I am sorry for the experience you have had so far,
I will check this issue out for you and let you know what is happening. Is it ok to call you later today or tomorrow if I need any more detail?
Thanks
Andy
yes but not good like Vodafone !!!!
Lol DaRuDe
Shalimar palace.
is it good?