unauthorized cash withdrawal
Hey Guys,
I have just experience unauthorized cash withdrawal from my debit card bank account.
Last 2 week ago while I’m in Doha, I received 11 SMS from my bank informing me that I made a cash withdrawal somewhere in Indonesia, immediately I called the bank to block my account then after several hours I received another 11 SMS informing me another withdrawal transaction against my account.
When I check my account online it was nearly empty.
I went to the bank a day after and file a complaint they ask me to fill up a dispute from and told me they will investigate it, but until now still didn’t get any positive response from them.
Please advice what further action should I take. Your response will be appreciated.
Thanks.
Thanks Olajideshuaib. I already did a day after the incident happened. They told me investigation would take a several weeks or more than month.
Thanks for the TIP John. I never done any POS purchase or use it to pay a bill. It was just use only for my ATM cash withdrawal.
The racket of skimming is a trend in the US... if by any chance you have used your debit card at POS (Point of Sale) purchases it highly possible someone skimmed your card info made a counterfeit cards and now is having fun at your cost... TIP :- Never hand over your cards at restaurants always take that little trouble and go to the counter with them and let them then charge your account!!!
Thanks for your response. No I never do any online transaction over any internet café I only used my personal laptop to open my account online and whenever I do some ATM cash withdrawal I make sure that I keep the transaction receipt. The bank says it was cash withdrawal, meaning someone is carrying a duplicate of my debit card somewhere in Indonesia to make that withdrawal possible. This is really puzzled me a lot and maybe molten metal and maria issa were right!. It happened to me and it could also happen to anyone else.
Well, that advice from Gloriad is not only for him, but for some of us as well, so, is still very useful , then my friend, please go back to your bank, in as much as you have evidence of not travel to indonesia as at the time the money was withdraw and your debit card is with you,
is a bank liability and they must refund you though it may take time , keep pressurizing your bank
which bank is it?
Gloriad I think its a little bit too late for that tip :D, perhaps like molten said inside job, and why didn't the bank freeze the account when you complained?
May be an inside job .................
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Thu, 24.04.2014 , 07.30 hrs ....................................................................................................
HI, I WISH THIS LITTLE INFORMATION WOULD HELP U AS I HAVE AN IT FRIEND WHO TOLD ME NOT TO OPEN AN ANY TRANSACTION WITH THE UNSAFE INTERNET CAFE OR ON YOU LAPTOP SOMETIMES THERE IS A AN EMAIL OR INSTANT MESSEGE APPEARING WITH UNKNOWN SENDER DONT OPEN IT OR EVEN SOMETIMES AN INTERNATIONAL CALL YOU WILL RECIEVED DONT ANSWER BECAUSE THIS PEOPLE STILL INFORMATION ON YOUR COMPUTER AND IN YOUR CELL PHONES, THEY ARE CALLED HACKERS,,, ESPECIALLY IF YOU HAVE YOUR PIN NUMBER INY OUR CELL AND AN ACCT NO. BE CAREFULL PLS...