First Qatar denies incorrect allegations

I receive from UDC a bill for the master community charge even if it was suppose to be include in our 150qr/m2 per years according to First Qatar. I fully understand that we have to pay to maintain our building and the island but do you think that this is exagerated. It's costing me per month for a 2 Br for the service charge only, (that doesn't include qatarcool karama ect). 2688 qr (for service charge of my building First Qatar) and 1290qr ( for master community charge UDC) total of 3978qr montly or 13100 US$ per year. For and island still in construction on wish they still put the AC at maximum while the door are open, I find it exagerated.

I'm curious of what is the services charges of the other developper UDC, Sabban, The Land???

Check this out

http://www.qatarliving.com/node/938800

As of August 6, 2009, Qatar First mentioned that they completed 85% of the construction work. I personally think the building will not be ready before Q2 of 2010. 15% is not small.

I have also bought in First Qatar and shocking at how the are treating us(there clients) please email me when you want to organise an meeting with a lawyer

This is nothing more than a con by First Qatar to rip off their customers at the end of the deal. You can see by the ever increasing amount of customers coming onto this forum with the same complaint that no one was told about these fees, nor can anyone read in their contract where it says we need to pay them, or need to pay them to FQ in advance. It is a blatant con and I feel like I've been robbed by FQ and then extorted by them.

Their extortion tactics by threatening legal action include - (all verbally - of course nothing by them is in writing):

1. If you do not pay the fees we will take your apartment away & take your deposit

2. If you do not pay we will do the above and sue you for compensation when we sell the apartment at a loss.

3. Threatening to take the money from the bank on Nov. 1, even if the apartment is not yet ready.

4. If you attempt to get out of the contract by following the get-out clauses that allow you to do so and get back your deposit they will sue you and do all of the above.

It was happening before in Dubai before the government put an end to these type of shonky development deals through RERA in order to protect the industry's reputation.

Does anyone know anyone in the media in Qatar? I think we should invite them to a group meeting of First Qatar Investors so they can get the picture of what is going on. This blatent rip-off needs to be exposed - It is bad for the Pearl's image, it will tarnish the country's real estate industry as a whole and it is bad for FQ current, and future, investors. Developers like First Qatar should not be allowed to get away with this.

They will charge you for the type of installation that you choose in your apartment, per telephone jack or additional jacks and TV cable OUTLETS.

Normally the telecom company will install the telephone land lines, connecting all the living rooms and kitchen outlets. Then will charge for the installation and activation fees.

Remember it is a huge building, all wires are connected to the primary outside junction telephone cable, what we know as the main junction box room or telecom room.

Normally you will find this cluster of house wires organized in 25 pair blocks outlining every floor, then you got the mother load of 100 pair or 200 cable running from the manholes or telephone poles towards the inside the building, then you got the cable TV junction boxes to deal with. Is very simple to work with.

For the looks of this precedent forum those companies are flavoring in ripping off humble clients.

Graduated from Xavier Institute for Higher learning.

I guess humour, just like beauty is in the eye of the beholder...or understanding, in this case. By Alexa ( as I do not plagiarize)

That is why we need to join force together talk about those issue. More heads, more answer and more weight when we will meet them. PM me your detail please please....

A Connection fee of your apartment central air condition?

Does it comes with a central air condition unit?

If that is the case it is a monopoly.

I have visit those apartments in the inside and they did cover up with a another coat of cement all the vertical and horizontal cracks. I would not chance living in one of them.

I'm glad my condo is only four floors.

Graduated from Xavier Institute for Higher learning.

I guess humour, just like beauty is in the eye of the beholder...or understanding, in this case. By Alexa ( as I do not plagiarize)

We are not talking about condo fee or montly electric bill ect. We are talking about the connection fee around 130 000qr just for that...

I do own a condo, yet I have to pay a minimum fee for maintenance which includes garbage collection, ac maintenance, pool facilities, gym and the maintenance of the building itself such as annual painting of the building, including any repairs to the structure, including ground keepers and the staff of security officers. Every owner in the building is involve with it. All the monthly maintenance fees are separated from the mortgage notes.

The way you wrote this matter sounds like you are charging everyone for a specific fee on the air condition, I could see someone paying a small fee for services on a water coolant chiller plant but for split units "NO WAY Jose".

Graduated from Xavier Institute for Higher learning.

I guess humour, just like beauty is in the eye of the beholder...or understanding, in this case. By Alexa ( as I do not plagiarize)

What happens when the customer will not sign the agreement and decides to do it himself? Do you have that option?

Are you guys talking about split units or a fix central air condition unit?

Graduated from Xavier Institute for Higher learning.

I guess humour, just like beauty is in the eye of the beholder...or understanding, in this case. By Alexa ( as I do not plagiarize)

Guys time is running out let's meet lets say tomorrow night. Camelme and Dune I left my phone nbrs on your PM call me asap so we can do something about that mess all other PM me your contact number or to any other.

As a organised group it will be better, before too many people pay...

We've discussed about whether FQ have a cash flow issue, but I came across their financial statements on the internet the other day which sheds some light on this. As a Kuwaiti company they have posted an investors report for shareholders on the web.

http://www.globalinv.net/pdfs/funds/SM/FirstQatarRealEstateQ109.pdf

This was the result for FQ for the first 3mths of this year Jan 2009 - Mar 2009.

Total revenue = KD-1,742,418 or -QR22,000,000)

Total Net Profit = KD -2,359,910 or -QR29,891,000)

Highlights in the review point out that FQ lost out significantly on the stock market and had to get a loan to finish the "Porto" project. Not much of a highlight.

It also notes that there is little hope for income outside of rental income for 2009, which obviously they would have been getting in the first 3 mths of the year which saw them haemorrhaging money. Given we're now in the third quarter if they did nothing to address this they could have by now lost between KD-6Mn (QR76,000,000) to 7Mn (QR88,700,000).

They have assets, but most likely they are in form of land, they own several plots on the Pearl, which they either cannot offload in this market or if they did it would be at a significant loss.

They obviously have a cash flow crisis as they leveraged the money from this development to finance other things, like the stock market investments, and they lost. This is where the current customers come in.

I wonder if they will "accidentally" not tell the banks about the delay in building and the funds for the final payments will then get accidentally transfered to FQs accounts. Of course this would not be FQs fault.

Mandilulur don't take my word for it, read section 9 for yourself. It's very short and it's online for all to view.

http://www.thepearlcommunity.com/docs/FQsection9.pdf

You'll find the words "whole building" or even the word "building" are not used anywhere. There is nothing mentioning FQ paying these fees and then us paying them back.

Mandilulur - This is yet another attempt by FQ to justify themselves by changing the contract to suit themselves. This is what the contract actually says under section 9 that they quote so readily above.

[Start]

"The purchaser shall be responsible to pay for utilities connection and consumption charges, any property or local authority taxes levied, if at all, on the unit from the completion date." [End]

The key words are "unit" and "from completion date". In this section there is no mention of fees payable for the "whole building" only your unit and only after it is handed over. What this should mean is that the owners only pay any fees for these services only on our "unit" and only "FROM the completion date".

This contract section is not talking about any fees gathered "before the completion date" or any fees that the developer has to pay for water, power, sewage, etc to be attached to the building, or about paying FQ for any fees "on completion date" for these services. The contract specifically states fees payable "from the completion date". Given that all essential services need to be connected to the building or it is not deemed to be completed and thus not able to be handed over, we should not have to pay these absurd fees. No services connected = no completion and thus an expense gathered "before the completion date" and not in our contract. This is the responsibility of the developer. After the unit is handed over expenses related to the unit are ours not anything gathered beforehand in order for the unit to be completed.

This section should refer to regular fees payable by the unit owner after he gets the keys to move in like Karaama, phone company, any property taxes, etc. Note that the word "building" does not appear anywhere in the contract clause that I have posted as it does not appear in the contract at all.

First Qatar, just because we bought an apartment from you which in hindsight was a stupid thing for us to do, please do not think that we are are completely stupid, unable to read and decipher contracts and unable to organise ourselves as a group. We live in a new age now and things like this are easily reported and unit owners gathered as a group to fight these unethical charges.

"As per the Sale and Purchase Agreement clause no. 9: The Purchaser shall be responsible for and pay for Utilities' connection and consumption charges, and any property or local authority taxes levied, if at all, on the Unit from the Completion Date, meaning that: The client should pay the connection fees for all the utilities, the fees to be paid by First Qatar on behalf of all clients (End Users) for the whole building, to be collected from the end users as per the distributed area wise." I understand that the cost of these fees is way more than expected, and probably more than reasonable, but it sounds like it was contractually agreed to by all buyers? I'm not sure I can see the legal way out of paying these charges if this is what was stated in the original contract. Is it more than expected? Yes, way more. Is it illegal? You'd have to show me a clause to the contrary.

Mandi

First Qatar so when did you become aware of these charges? And why were they not mentioned in the contract? I know because you knew if clients was aware of these insane costs they would not buy. You say you not breaking the contract I can mentioned many points where you are and to say the least First Qatar as a company you highly unethical.

Not to worry my attorney will deal with FQ and I promise you I will be the winner and FQ the whiner.

Camelme and dune check your PM

Dear concerned customers,

In response to all of the concerns and comments regarding the connection fees of La Riviera tower on the Pearl Qatar, we hereby inform the following:

Estimated Connection Fees

 Electrical power cost QR 52.88 per m2

 Cooling system cost QR 318.86 per m2

 Telecommunications cost QR 89.49 per m2

 Water supply cost QR 64.92 per m2

 Drainage system cost QR 51.93 per m2

 Solid waste treatment system cost QR 9.95 per m2

Note, all customers will be informed of these charges via email and registered mail regarding the connection fees of their apartment, as mentioned above, during the first week of September 2009.

As per the Sale and Purchase Agreement clause no. 9: The Purchaser shall be responsible for and pay for Utilities' connection and consumption charges, and any property or local authority taxes levied, if at all, on the Unit from the Completion Date, meaning that: The client should pay the connection fees for all the utilities, the fees to be paid by First Qatar on behalf of all clients (End Users) for the whole building, to be collected from the end users as per the distributed area wise. The amount of the charges is not stated in the SPA and therefore, First Qatar did not breach its contractual obligations stated in the Sale and Purchase Agreement that was signed by both the client and the developer (First Qatar).

We would also like to publically announce that despite the current financial status, First Qatar will be paying ALL the connection fees for the amenities and common areas which include the following: recreational area, main entrance lobby, internal corridors, elevators, parking area, mezzanine floor.

Please visit the Qatar Cool website www.qatarcool.com to see the breakdown of the cooling costs. Should any First Qatar client have any doubts regarding the billing of the connections of their unit, please feel free to visit our office, and we will gladly present the proper documentations.

We believe that this post has addressed all the comments left on this link. Should you have any other questions or concerns, we welcome you to contact us on +974 4666247 or email us at [email protected].

The letters have all been coming out one by one. Maybe that is their tactic for lessening the grief they will be getting from all clients if they were to come out on a single day.

I think that we need to all unite against FQ and go to their office as one group. I'm sick of their lies and I would enjoy watching them squirm in front of everyone.

Hey Tintin

We're all still here mate. Just been moving around on diffirent posts. See below link where we have posted the latest.

Take care, Dune

http://www.qatarliving.com/node/662081

There you go sept 1st, I just receive the letter about the connection fees. It's been 2 weeks now with no new news on this forum. I know few people who bought from FQ and we all get the letter at different date. It seem to me that they want to deal with us case by case.. MSJ, DUNE, CAMELTOE ect what the latest???

with thousands of potential buyers lining up to get into the Pearl (and Zig Zag) you would think they would be giving your a large discount when connecting your A/C!!!

Have they created any camel grazing areas yet?? :)

Great... more fees to look FWD to that we were yet again not told about. We just heard that we have to pay 1 - 2.5% of the total price of our apartment for municipality registration fees. These fees have been around before we bought our apartment. Did our developer say anything when asked... OF COURSE NOT.

I'm currently looking at fees of 300 000.00Q AR that i have to pay before i can move in.... I don't have that money and even if i did i would not give it to the people that are clearly ripping me off!!

I wil not pay a penny. As far as i'm concerned, i pray every night that the Pearl sinks and all my worries with it!! I was so excited to move into my very own first apartment. The thought of that place now leaves me feeling nothing but wanting to vomit every time i hear the name Pearl.

I WOULD NEVER HAVE BOUGHT HAD I BEEN INFORMED OF ALL THESE EXTRA COSTS! AS WE ALL KNOW NOW, HONESTY AND INTEGRITY ARE NOT WORDS THAT ARE UNDERSTOOD BY UDC/QC AND ALL OTHER DEVELOPERS!!

Thank you UDC/QC and other developers for shattering so many peoples dreams and positive outlook on your project. We now all look at your development feeling nothing but betrayal and resentment towards you!! Well done, you have made sure your project will be a massive failure due to treating your customers like dirt and trying to take even more money from us even though we've given you millions already. You've just cut off the hand that would've fed you!!

They talk of a cooling services agreement. Where is it. I've not seen one or signed one.

I should be paying Qatar Cool to switch on the A/C to my apartment at the same price as all the other customers.

I would like to see what First Qatar paid to Qatar Cool as I'm not subsidising their building costs, I'm not paying for the common areas, I'm not paying for my balcony space and I absolutly refuse to give FQ one additional cent.

What are FQ paying for and how much are their staff paying? - many of whom also own apartments there. I want transperancy. They speak about it so lets see them follow through.

I find it amusing how the comment by saraha above who is obviously linked in some manner to FirstQatar or other developer relies on the fact these are economic tough times for the developers. At the beginning of the summer there were other Pearl project developer managers who were quoted "unprecendented demand", "strong interest". Made you think times have never been better on the Pearl.

I knew then and posted here what liars they were.

I wish I saved those articles in the Gulf Times.

Yes when the developers want to sell, we the customer have to face 'high and unprecedented demand' which provides them an avenue for charging ever increasing prices. When they want to play the 'economic tough times' card, all of a sudden we are asked to come up with extra money and accept it. What a farce. Dont even think about giving in to these con artists whose only expertise is taking people for a a ride. You will be played like a fine violin. You will never get a straight answer. Never and never were any sales figures given to support the 'unprecedented demand'. I trust all, wether or not you have actually purchased on the Pearl, have learned a lesson in all this in that the assumption these property people will act with the integrity and trust considered the norm can be thrown away in the rubbish. You have to obtain in writing what needs to be backed up in a court of law. No exceptions.

"It is important to note that First Qatar has no control over how Qatar cool manipulates its charges and calculate its fees."

Well FQ if you have no control being charged an exponantial amount of fees that is your companies problem not ours..As Qatarcool clearly states they only have agreements with developers not end user. If you don't have the strong Management to stand up to Qatarcool your problem. Furthermore this BS of saying other sub developers is facing the same problem is a lie as far as I am aware only two developers is facing this problem which is FQ and Sabban. This is not the past where things was just accepted because nobody will challenge it. I paid alot of money for my apartment and you post this BS on this Forum how pathetic you are as a company to not adress you clients professionally. FQ as a company you are destructing yourself, integrity, reputation, etc...the list will never end.

I wonder if we as clients terminate our contract of they will be in a financial position to re-imburse the clients and banks.

Wow, what a great thread. Company denies allegations on public forum, but doesn't send any form of notification to it's customers about these fees. Several people say that FQ are lying, but FQ are no-where to be seen with a response to that. How proffessional!

I agree Pinelands, it is too hard to choose between the 3 options. You need to go with all of the above.

I can't believe this crap they wrote about customer service, transperancy, etc....

I've been a customer with them for a long time now and I've not seen it. The article in Arabian Business also pulls them up on their lies when comparing what they are saying with Qatar Cool and that it is the customers problem not FQ's.

This company is really ripe for the international and regional media to come in, expose them for what they are and ensure they never sell another apartment again.

They must think we are all stupid.

I wonder if they are in financial trouble and having difficulties with cash flow and need these sums from their current home owners to finish the project. I have heard in the market that they are possibly having difficulties. It adds up they would then try and get some money by applying these extortionate hidden fees as banking finance for them would be difficult to obtain. Here is what lead to this theory.

The Scenario

* No customer was told about these additional fees at sign up.

* The project is running 12mths late and so all building progression payments are on hold until handover to the customer on completion.

* They have not received a payment from me in over 18mths and I’m sure this is the case for most investors.

* Slump in the market equals no additional sales and almost impossible for developers to get access to finance.

* They have another project at piling stage, no chance of selling any apartments there to cover the current project.

* They would have already paid UDC for land on new project and contractors for advance payments. These funds could have partially come from the current tower against advance sales in the new project.

* Stuck with huge inventory from current project as they were looking to sell apartments at huge mark-ups at the end of the project. This has not transpired, they are left with massive amounts of units and this would be greatly hindering cash-flow.

* Not likely to sell any new apartments in the foreseeable future even if they attempt to sell at QR10,000 a sqm (which they have already tried with no success). Banks know this so building finance against future sales would be difficult to obtain.

* Apartment at QR10,000 a sqm would run against budgeted forecasts of much higher prices so they have a cashflow and profit issue even if they sell and another project underway.

* Additional fees if charged for all essential services is approx QR200,000 per unit multiplied by 200 units = QR40,000,000 --- instant cash flow problem solved.

They are 80% finished the project, have not been paid anything from owners for months or years, stuck with inventory, another project with little prospects of sales and they need to complete the job. It seems to make sence.

Either they are broke, suffering a major cashflow issue or they have plenty of money but are simply unethical operators.

"Either they are broke, suffering a major cashflow issue or they are unethical."

They are all of the above.

I have a few questions for QC and all the developers:

Why is it that UDC and The Land charges +- 15 000 for all connection fees and other developers charge +- 120 000 just for QC connection fees?

QC, how is it cheaper to use QC when the minimum montly fee is 1 500? During summer my bill for AC, water and electricity is maximum 300. How the hec do you calculate that your service is cheap and that it is acceptable to charge your customers 1 500 minimum per month?

UDC, why do you think it's acceptable to charge +- 1 500 per month "master community" for a constuction site? Again, the owners on the pearl should have access to your accounts to see where this money is going and what we want to cut down on in order to reduce this rediculous amount.

Developers, how can you say we owe you +- 1 500 a month when we haven't formed our body corporate yet and decided on what we want to spend monthly on our own building? We want to decide how to spend our money and what we can do to make this as little as possible.

How can you be opening more shops on the Pearl when the existing ones have no customers? Oh, i know why, because i'm already paying for these shops and whatever else you feel like charging me for with all the above fees... Where do i sign to get my split of the profit?

dune I agree with you 100%.

When will UDC, QC and the developers finally get it??

You are destroying yourselves second by second!!! You need to all get together, discuss all the ludicrous fees you are trying to impose on your home owners and fix this mess you have created!!

Do you not realise yet that you are commiting suicide on behalf of your projects.

Get together like adult professionals and sort this out OR do you want to see the pearl fail??

Look after the people that have already spent millions on your project and trust me, they will make sure that you have future customers.

Don't you realize that this is only the beginning, we haven't even started pulling out the big guns yet!! Stop thinking about short term profit!! Keep your fees realistic and have long term success.

Come on people, this is not rocket science!!

I have been waiting to get this in writing for ages.

First Qatar has just absolved us of paying the cooling charges, I quote:

"The purchase agreements co-signed with our customers clearly states that the purchaser shall pay charges for air-conditioning installation and consumption as agreed on in the cooling services agreement."

We never signed the cooling services agreement and have never actually seen it. To be honest, i dont think it exists

This is the legal loophole i having been looking for, for the last 3 weeks.

Thanks First Qatar, expect a letter from my lawyer.

There will still be enough stupid people, Abu.

I'm a First Qatar customer and I fully agree with Camelme's experience and with Every Mother who said they should be closed down. I was told the maximum I would pay would be QR50,000 and now I'm looking at over QR130,000.

I have not recieved any written notification from FQ about these fees. The only way I found out about them was through this forum post

http://www.qatarliving.com/node/607474

and I then called FQ to confirm or deny this post. Their responses to me, and other owners confirm this post. I have asked repeatedly for these fees to be put in writing, but they simply will not do it and now refuse to answer my phone calls or emails. I believe, again through a forum post, that the written fees will be distributed to FQ home owners 3 weeks away, which is then only 2 mths out from completion. 2 months to find more than QR80,000 extra in fees. Again no letter or information from First Qatar.

When it comes to transperancy with their customers, it appears FQ's idea of this concept is to keep people in the dark. They want to blame everyone else for this issue and pass it off as the customers problem. It is clear in their post that they do not see this as their issue or problem, although Qatar Cool disagree completly.

This sort of developer should not be allowed to act or operate this way in Qatar, or anywhere else for that matter, and it is certainly not putting the Pearl project and other reputable developers in a good light. They give the industry in Qatar a bad name.

What is needed is a government body to regulate in these matters, expose companies like this and protect the industry, both professional developers and customers, from things like this. It is companies like this and their actions that ruin it for the professional, honest developers.

First Qatar, transperancy is not a shade of black or grey.

First Qatar should really find some new lawyers as

this communicade is an insult to all who have purchased under FQ. It wreaks of deceit and evasion. Get it yet FQ management?? Start respecting your customers intelligence and integrity. Answer the questions for your customers whom you claim to care so much about. You claim QC raised their fees? If so, when? Are you ready to take responsibility of telling people that connection fees would much lower than now invoiced for? What is the fee exactly QC is charging and provide specific accounting for how this fee is distributed among the apartments.

Is the fee being distributed among ALL units equally?

Why even utilize district cooling, which QC falsely advertises as more efficient, when fees and consumption

rates make it vastly more expensive than conventional cooling? To name a few....

This is typical of FQ's professionalism. I'm an FQ customer and have not received notification of these fees by phone, fax, email or letter. What professional organisation attempts to justify these fees in a public forum, but will not send an official letter out to the home owners advising them of these fees, the cost of these fees and what they are doing about it. They speak of transperancy and customer service, but where is it.

You be the judge.

Our apartments are already 9 months late and when handed over on November 1, 2009 will be a year late. This is less than 3mths away and we have not received an official notice of these fees from them yet. Only this forum notice and these fees exposed on another Qatar Living forum. Is this what they call transperant and good customer service?

Who in this forum thinks it is professional to receive a bill for QR129,000 or more with no notice when the amount we were told on signing with First Qatar was not more than QR50,000 for the same service? How many people would struggle to come up with the additional QR80,000 in under 3 months? When did First Qatar plan to pass this information onto their customers as Qatar Cool say they have known about these fees for a while? How long have they known about it and not passed this information on? What other hidden costs are there? How many other customers were told QR50,000 maximum for fees when they bought their units and are now facing a 250% increase? I know of several. You will notice there are no costs on the original forum post, just legalese and mission and vision statements.

I would also like First Qatar to publically admit that they are not about to pass on capital cost connection fees to the building for electricity, water, sewage, telephone, IT, cable TV, etc. Your Qatar office is saying that these fees will be passed onto the unit owners – not for their unit, but for connection to the building as a whole and then you still have to pay connection fees to the service provider to your unit. For a transparent company, please call them or email them and ask for a full disclosure of fees. They will tell you they are not allowed to tell you by phone or email you need to come in. Is this transparency?

Showing their true colours they have said that it is not their fault it is Qatar Cool’s, Qatar Cool have publically said the developers knew all along about these fees. FQ have also said they will help the customers deal with Qatar Cool about these fees, but Qatar Cool said publically that they will only deal with developers as they are not dealing with home owners until the units are handed over. QC were very clear - they are dealing with the developers not the individual home owners. Who’s not telling the truth? Why are FQ trying to pass on the blame and the issue onto your customers when QC have already said publically they are dealing with the developers? Why is FQ not prepared to take responsibility for their own project?

Is this how a professional, transparent and customer focused company behaves?

They say they are the fastest and most reliable developer and in reality their project is already 12 months late. Just about sums it up really.

dito, emn. Let's do it!

Now i am confirmed that the allegations made towards Firstqatar are true...these type of real estate companies should be shut down.

Aana free, jaana free,

Pakde gaye tho khana free.

The allegations in the article posted in the Qatar living forum include incorrect accusations that our company has been passing on air conditioning connection fees to investors.

The purchase agreements co-signed with our customers clearly states that the purchaser shall pay charges for air-conditioning installation and consumption as agreed on in the cooling services agreement.

That's because oftentimes the real estate hands the a/c type and building design analyses and adjustment fits over to someone who doesn't know how to analyse the situation and the only thing they can do is order some random type and by the time the material comes in it does not fit or work properly for the said type of building...leaving yet another round of new purchase order and another set of money wasted on some wrong order of material. You may probably see the wrong material hidden in some bunker in Industrial Area and the best face-saving thing they can do is to increase/adjust some charges on other fees, have the contractor take advantage of the subcontractor's penalty clauses for not installing a wrong material on the given time interval, or have the guy who ordered take an emergency leave but never return.

"Everything in this book may be wrong." Illusions: The Adventures of The Reluctant Messiah by Richard Bach

Sarah you are obviously a First Qatar Employee.

According to you, you own an apartment in FQ. If that is the case then you obviously find it acceptable that instead of paying what FQ said would be a maximum of QR50,000 for a service, that they then hand you a bill for QR129,000 instead. You would also find it acceptable that instead of contacting the owners about these fees, they post something on a public forum trying to justify themselves.

Honestly, I do not think one person alive would think this is acceptable.

I’m with FQ and have nothing but a bad experience of lies and poor customer service. In my opinion they are not to be trusted. When were they intending to tell us about these fees?

So first Qatar are clearly stating here (if it is them) that it is Qatar cool increased their prices. However Qatar cool said their prices are the same from day one.... So one company is being economical with the truth.

Bottom line is this is what happens with a monoply when the regulation is not strong. It's an abuse of Market power. You could complain to the govt but there are the govt.... Remember Qatar if for the qataris.....

I think we'll have to take a few breaths and see what happens when management get back from the summer holidays. I am far more concerned about the ONGOING costs of the air conditioning and everything else. Someone said a 200 sq mtr apartment would cost QR1500 a MONTH to cool, that is simply outrageous, it should be less than a tenth of that! In Australia, Sydney Water costs approximately QR100 a month, for air conditioning and water supply.

sarah did u open a account to show you support to first qatar....

Aana free, jaana free,

Pakde gaye tho khana free.

flexibility of payment= we were granted extra time to settle installements on apartments we bought from first qatar which is very thoughtful especially in the economic tough times we re facing

is it a one time charge from qatarcool or they will charge for the maintenance also.

Aana free, jaana free,

Pakde gaye tho khana free.

ditto EMN !!

--

tEaCh Me RuLeS, i'Ll TeAcH hOw To BrEaK iT ..

rMs..!!

It is "optional", baldrick. It's a [removed by mod] Western invention. Do you think they give it away for free?

I still can't believe that a/c is optional in a desert climate!

i was waiting for something similar from qatarcool.

Aana free, jaana free,

Pakde gaye tho khana free.

"flexibility of payment". What does that mean? You pay sometimes, and sometimes not?

Maybe you could offer a special discount to QLers ;o)

Thanks for clarification...

now we can look at the story from two prespective.

Hope the issue is resloved soon to the end-user satisfication.

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Have Courage To Live.

Anyone Can Die.