Doha Bank fraud
I had recently canceled my credit card (Oct.2020) and settled off the card amount. Doha Bank had retained QR.13,800 from my account with them being Security Deposit of the card. Now when I approached Doha Bank to credit my money of QR.13,800, they indicate that they do not have any record of any such retention money. I had also provided a document proof of the same. But in vain, they do not seem to respond to my emails or calls. I am currently out of Qatar and cannot return due to the pandemic situation. Could someone here in Qatar Living assist me with an email id of the authorities in Qatar Central Bank? Thanks.
It is really surprising to hear that a reputed bank would be involved in something like what you have stated.
If your case is genuine, I suggest you write an email to Banking Consumers Services Director at [email protected] explaining to him everything in detail. You should also attached documents should you have any in your hand supporting your case. You can also send him a hard copy of your complaint through EMS at the main post office in your city or through any courier service. You could send the hard copy to: Banking Consumers Services Director, Qatar Central Bank Building, Abdullah Bin Jassim Street, Al Cornice, Qatar telephone #4445 6456.
In your email or letter, please request the Director to forward your correspondence to the concerned department of the bank should he not be the right person handling such cases.